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Allstate Protection Plans / SquareTrade
About this business
"My work chair broke and they sent me a check to replace it ASAP!"
"Took 3 days to get the box & then it was completely empty...had to take it to Office Max so they could help stuff & pack computer for return to Square Trade. I do like how Square Trade keeps in touch & the lines of communication open so we know when computer was picked up by FedEx & received in the Repair Ctr. We'll see what happens from here as far as complete satisfaction goes & when we receive our computer back after repair. Personally we don't think there should even be a 'repair issue' with a computer that's only 5 mon... read more
"Called to make claim. Was told to go to a store to get fixed. Couldn't get fixed. Had to wait for box to be shipped. Send laptop to SquareTrade and received word on 4/4 that repair would be delayed & laptop would be repaired by 4/6. We called on 4/12 as we still hadn't heard anything. When we called we were told the part won't be in until 4/19. Supposedly if they couldn't fix it by a certain date, we'd get our money back for the laptop. Well, customer service said, NO! You have to wait until we had the opportunity to try & ... read more
"agent accent very difficult to understand. was told not possible to speak to supervisor in USA. difficult to converse with agent because of training to script. diagnostic took too long. was approved for service on Fri. Now Wed and still waiting for service. Won't use this company again"
Business response:
“Hello, I can definitely understand why you would be frustrated. Our goal is for our claims process to be very simple and hassle free. I can tell you with certain devices troubleshooting can require some time. We want to avoid wasting your time with unnecessary repairs, which is why we try to confirm the best resolution for your device while your on the phone. I would like to turn this experience around. Let me take a look at your claim and I follow up with your shortly. Thanks, MQ ”
"I am very empressed with how you handle your customer."
"When i buy the product the seller offer what i dint get."
Business response:
“Hello, I would love to assist you if your having an issue with a warranty that you purchased from one of our retailers. I did try to reach out to you by phone, however I was only able to reach your voice mail. Would you please email me at Socialhelps@squaretrade.com? Thanks, MQ ”
"Originally, I had to locate receipt to prove I purchased warranty, when should have been on record. Second, they where not able to repair, as expected, but shipped wrong size, via different delivery system. Had to return item, after much confusion. Now waiting for UPS to get past IL from MN - 4 days. At this rate will be a month before I get a working item that fits. Lets just say, could be better. People have been very nice and patient, but I think the over all system needs work."
Business response:
“Hello, We definitely pride ourselves on great customer service so I am very happy to hear that our reps were nice and patient. As an extended warranty we of course offer repair or replacement depending on the type of device and the issue. In many cases we use the information provided on your receipt to provide the correct replacement. I am sorry to hear that in this case you received the wrong device size. No worries though, we will make sure to get you taken care of and get the correct replacement out to you as soon as pos... read more
"We purchased Square Trade coverage for our computers. When my husband's computer needed work, we called them. They authorized us to get it fixed locally and send them the bill. We are still waiting 4 month later for reimbursement - even after calls and emails. Don't bother with this protection! It's an oxymoron!!"
Business response:
“Hello, Taking a look at your claim it looks like you were referred to one of our authorized shops, so no fees should have been collected other than your deductible. I do show a slight delay in completing your claim, only because we were waiting for documention confirming your device was unrepairable. Once you provided that, it allowed us to immediately move to a new resolution for you. I can confirm your replacement was delivered and this claim has been completed. If you have any other concerns please feel free to email me ... read more
"Our son dropped phone broke screen. Square trade told us take in for repairs. The phone screen was repaired, however phone stopped working within 12 hours. Notified square trade of situation. Received reimbursement check minus deductible. Had new device in hand in two days. Did have to pay a reduced second deductible."
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.