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Allstate Protection Plans / SquareTrade
About this business
"Called submitted my claim. No trouble and had my replacement phone in 24 hrs. Thank you!! "
"My laptop was ready to be shipped on the 29th but was not given to Fedex to ship until the 30th, therefore delaying the return of my laptop. I am very unhappy about this. I had contacted Square Trade twice regarding the shipment of my laptop and all I got was a run around and couldn't get an honest answer for the delay. I should have had it back today (30th) but now I won't get it back until Monday, April 3rd. From the emails I received from Square Trade regarding the status of my shipment, there was no reason that it shoul... read more
"First time, no box was sent to receive the laptop. Second time its been beyond the 2-5 days since machines was received for repair. just waiting."
Business response:
“ Hello, Sounds like we have dropped the ball twice with your claim. I must offer my sincerest apologies for that. We do offer our customers a guarantee for repairs and its our goal to not just meet that but to exceed what we offer. I am going to take a look at your claim and make sure I get this resolved for you. Hopefully I can turn this experience around and show you a real Squaretrade hassle free claims experience. I will follow up with you directly. Thanks, MQ ”
"They received my unit on Monday. Repaired on Tuesday prepared a shipping label on Wednesday morning. FedEx did not receive it until late Thursday. My tracking number said I would receive the package on Friday. Now tracking says it won't be till Monday. FedEx says the sender did not get the package to them in time to receive on Friday. Completely unacceptable. "
Business response:
“Hello, We do have a 5 day guarantee which we always attempt to meet or exceeded. Of course once your device is in the hands of the shipper we cannot control any issues in delivery delay's at that point. However, in your particular case as you mentioned your device was received on March 27th, audited, repaired and shipped back out to you 3 days later which definitely exceeds our guarantee. If you have any other questions or concerns please feel free to email us at Socialhelps@squaretrade.com. Thanks, MQ ”
"Had to wait a week for shipping label"
Business response:
“Hello, I am sorry to hear that you had to wait a week to receive a shipping label. I would definitely like to know why, as well as offer my assistance to make sure you claims has been resolved. I will follow up with you shortly. Thanks, MQ ”
"This is my first time using the service, we bought a Samsung TV in Costco on 2014 and we didn't know that we bought the warranty extension. We followed the steps. I called to the contact phone the day after the issue- on Monday and a sweet lady were asking some questions regarding my identification, Costco membership number,etc. She quickly asked me the problem that I had with the TV and she told me that I was going to receive two package in the next two day-(and exactly were the following two days) Also, she set an appoint... read more
"I purchased my phone from. I best buy because coscto doesn't sell sprint. The same day I bought my phone I purchased my plan from the Costco. The coscto rep said I'll be covered. When I finally file a claim a year a day half later I'm denied. Not happy"
Business response:
“ Hello VanillaRaven, I am sorry to hear that there was some confusion with your purchase. Normally you will want to purchase your device and warranty from the same retailer. I did take a look at your claim to see if I could help. There seems to be a dispute as to what model phone you purchased your coverage for. Warranties are not transferable from device to device in most cases. If a retailer sold you a warranty for a device that did not match what you purchased initially then there may be an issue. I will reach out to you... read more
"what is the point of a warranty?????"
Business response:
“ Hello, I am happy to offer my assistance. I know sometimes knowing what your warranty covers may be confusing. Depending on what retailer you purchase your device from, your warranty coverage can vary. We aim to be flexible and offer our customers options. We have two types of coverage, standard protection which covers hardware failure from normal everyday usage and accidental damage protection from drops and spills which includes hardware failure. Just to clarify a little more, if you purchase a basic warranty but ultimat... read more
"I am still waiting for my refund."
Business response:
“ Hello, I am sorry to hear that a refund from us may have possibly been delayed, so I took a look at your claim. I do show your claim was recently completed, and a payment did process out. We always suggest that you give refunds at least 7-10 business days to reach you. Hopefully the delay is just a case of waiting for the mail, however, I will reach out to you directly to make sure the information we have on file is correct. Thanks, MQ ”
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.