Allstate Protection Plans / SquareTrade

4.4

Insurance

About this business

4.439,122 reviews

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babe01010

9 years ago

"Got a form to fill out. Did so. Haven't heard from since."

Business response:

“ Hi Babe01010, Thanks for contacting Squaretrade. I was concerned when I read your post. I wanted to take a look at your claim to see what was happening. I found the document that you are referencing. It does show received and completed. I also show a follow up email sent to you advising that we received it and that your claim was processing to completion. I also show an email after that confirming your address and the ultimate resolution. It does show your issue completely resolved. If you have any additional questions or ... read more

miriamdeniger

9 years ago

"I wasn't able to get my money back"

Business response:

“Hello Miriandeniger, I really wanted to know why you were not able to get your money back. So I looked into your claim to see how I could help. However, it looks like you were attempting to return your device to the retailer but were unable to. You then filed a claim with us on a working device. Your warranty of course covers you for electrical or mechanical failure. So there would be no option for us to assist you on a working device. I do show you requested to cancel the warranty which we have done. That would be the only... read more

smithfam91

9 years ago

"The customer service rep approved my claim for repair and told me to have it repaired at a local shop then submit my receipt for reimbursement. There were no conversations about what would or wouldn't be covered. I submitted my receipt and then received an email saying my (approximately $250) claim was being rejected because "software" issues were not covered. I spoke to a customer service representative who told me that it was very clear in my contract/agreement that software wasn't covered. They refused to budge. The sad ... read more

Business response:

“Hello Smithfam91, I can definitely understand how frustrating it would be to expect an reimbursement and then be denied. However, the first line of your warranty contract does read "Congratulations on purchasing this Protection Plan. Please read these terms and conditions carefully so that you fully understand your coverage". It then goes on to say what you are covered for "This Protection Plan will cover mechanical or electrical failure of the following Covered Product(s)", which means if you have an issue with with the de... read more

jimweems

9 years ago

"I had seen mixed reviews when I signed up but I trust Amazon and since I purchased the Vizio 70 inch HDTV from them, I also purchased the SquareTrade policy. 2 1/4 years later the screen went black. Spent an hour on the phone with SquareTrade running test as requested. The result was the parts were over nighted to me and the tech showed up a few days later. AMAZING SERVICE. Totally worth the $200 policy fee. There's nothing cheap on an HDTV. I will probable renew the policy if a renewal is availble unless it's time to upgra... read more

jackiehahin

9 years ago

"Originally received my newMoto. G the next day! Square Trade was quick in handling. Unfortunately I had to deal several times with A defective cellular phone. (Keyboard problems. no volume.)"

karenkat4

9 years ago

"Bad service I will never get this again. "

Business response:

“Hello Karen, We never want to hear that one of our customers received bad service. I hope you will allow me the opportunity to turn this experience around for you. I was able to locate your warranty and a claim with the information you supplied. The good news is it looks like your device is still covered under the manufacturers warranty. All manufacturers like the opportunity to honor their guarantee if there is an issue with a their device with in the first year. I do show we confirmed with the retailer where you purchased... read more

hunttam

9 years ago

"Upon purchase of a new phone, I was told I could transfer my existing warranty that had 6 months remaining. Come to find out, it didn't transfer, and since it's now been over 30 days since my phone purchase, my phone is not insurable through squaretrade or my carrier. Although my phone is still in perfect condition, there is no way for me to get a warranty for peace of mind. TERRIBLE COMPANY. "

Business response:

“Hello, I can understand wanting to have that peace of mind with your mobile device. I am so sorry if you were provided incorrect information. Since we are an extended warranty you can only add us to a new device purchase within 30 days. We have never been able to transfer an existing warranty to a new mobile device. However, if you have upgraded your phone through your carrier, or gotten a replacement through the manufacturer we maybe able to help. I was not able to find an account for you though with the information listed... read more

Ohioman123

9 years ago

"their website says: https://www.squaretrade.com/when-does-my-coverage-begin but they refuse to honor it. After you purchase protection they send you contract that is different. I called them and they said terms from contract are valid and website is wrong. That is false advertisement. I canceled my protection immediately. If on day 1 day lie, what should I expect after 4 or 5 years?"

Business response:

“"Hi Ohioman123, I really want to help get this issue straightened out for you. I am would be dismayed to find out that our website has incorrect or misleading information listed. I want to get that taken care of immediately if so. I was able to locate your purchase and the warranty. I also went to the retailers site where you purchased your device, on their site It reads" Your plan begins on the date you purchased your item and is inclusive of the manufacturer's warranty period. If you have an issue and are covered by the m... read more

leefz01

9 years ago

"they were to much in a hurry to help me"

Business response:

“Hi there! We're really sorry you felt rushed -- that's not how we want our customers to feel! Please email us at socialhelps@squaretrade.com if you haven't been helped and we'll have someone walk you through everything. Please include "ResellerRatings help/Rushed" in the subject line so we can better identify you! ^AP”