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Allstate Protection Plans / SquareTrade
About this business
"Beware, if you buy coverage from QVC, it may not cover anything, but they will happily take your money and let you think you are covered. Had I not filed a claim, I wouldn't have know my "warranty" was for nothing. It was purchased through QVC specifically for the items purchased through them. They took my money, then proceeded to tell me my warranty was purchased over the 30 day period since purchase. My question is, then why did you sell it to me? What did I purchase? Nothing. They take your money for NOTHING. BEWARE. I d... read more
Business response:
“Hi, I can definitely understand your frustration in finding out you may not have a valid warranty. All of our warranties provide a specific type of coverage. I am sure some type of misunderstanding has occurred. I am almost positive that I can help. So, I took a look at your warranty and may have figure out where the discrepancy happened, however I need your help to correct it. I have reached out to you by phone, but unfortunately I was only able to reach your voice mail. Could you please email me at Socialhelps@squaretrade... read more
"We pay our money, expect a certain service; Recieves a positive experience over the phone, But in person...in our home...our refrigerator still does not work !"
"I purchased the protection thinking if I dropped the phone it would be covered. No so. Very disappointing. "
Business response:
“Thanks so much for talking with me today. I am happy to try to assist in getting this issue resolved for you. As I mentioned We aim to be flexible and offer our customers options. We have two types of coverage, standard protection which covers hardware failure from normal everyday usage and accidental damage protection from drops and spills. Depending on the retailer and the type of device not all options will be available. Its my goal to turn this experience around for you, so Thank you for giving me the opportunity to do ... read more
"No service tech. in my area, now I have to find someone and go out of pocket for repairs and hope to be reimbursed. "
Business response:
“I want to reassure you that you will definitely be reimbursed. I took a look at your claim, and I do show we attempted to locate a repair option for you. However, depending on your city and state and the type of device that may not always be an option available to us. I did reach out to the manufacturer for your device to see if they can provide a list of repair options in your area. They were able to provide me with the name of their authorized service center. I will contact you directly with this information. If you have ... read more
"I purchased an office chair at staples for 200 dollars with an extra 30 for square trade insurance. The chair broke l, I filled a claim l six days later I had a full refund check."
"The good news is my phone is fixed and paid for. The bad news is it did not go a smoothly as it has in the past: 1) The call into Square Trade, The guy could not find my account, then could not comfirm that Gopher Mods was still a partner or not. Could not take my payment for the difference between the charges and the likely fee to repair. 2) I had to go to Apple instead of Gopher Mods which is ok but had to pay for the repairs then wait for a refund. The refund came within a few days but I do not deal with checks so now i ... read more
"your service is great when you can get to a real person! your automotive answering service 1-877-927-7258 is very bad. got stuck in a loop and had to call tech support at 1-877-758-4346 to get a person to file this claim. Took a lot of my time NOT A GOOD EXPERIENCE. "
"I bought the warranty for my new Powerbeats 3 headphones. They fell in the snow 6 weeks later and Square Trade denied the claim because I didn't have "Accidental Damage for Handling" (ADH) coverage. I was never offered this additional coverage and I thought that was precisely what Square Trade covered in the first place. They only extend your factory warranty after it has expired. Wouldn't have spent the money if I had known they didn't cover accidental damage. "
Business response:
“We're sorry to hear about this. We aim to be flexible and offer our customers options. We have two types of coverage, standard protection which covers hardware failure from normal everyday usage and accidental damage protection from drops and spills. I'd love to see how I can help turn this experience around. Could you email me at socialhelps(at)squaretrade.com with "Reseller Ratings" as the subject? Thank you, JA ”
"Some problems were fixed, but my computer still freezes up from time to time. This causes me having to restart. He also installed malwarebytes, which I was told to use weekly. I always get a message to update it and that it is expired. Of course they want you to buy the update. However, he seem to do the best he could, taking lots of time. He did not insist on using another web browser, ie Google chrome, etc. "
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.