Allstate Protection Plans / SquareTrade

4.4

Insurance

About this business

4.439,122 reviews

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cynthia_spirk

9 years ago

"I had purchased a Square Trade warranty for a refurbished printer I ordered from Staples. When it was not working properly, submitted an online claim. When the claim showed up on the screen, it showed that it was closed. I contacted them via phone. I spoke with a representative who informed me I needed to contact HP. Square Trade sent an e-mail to me with the information they would need if I was dissatisfied with the conversation I had with HP. I called HP and after 1-1/2 hr of tests, was told it was no longer under warrant... read more

Business response:

“Hi, Cynthia! Typically, we refer customers to the manufacturer in the first year to help preserve the value of your warranty with us. However, we understand there are certain circumstances where you won't be able to go through the manufacturer, which is why our plan run concurrent. I was able to locate your account, and will be contacting you promptly to try and turn this experience around! Thank you, JA”

malcmarc

9 years ago

"I purchased 3 walkie talkie wanted insurance. Call Customer support and was advised I had to purchase one plan that covered the amount of my purchase. So I went back and purchased it. I am now stuck with a walkie talkie that no longer works correctly. Well that's what you get when you try not to make a mistake. "

Business response:

“Hello, Sorry for any inconvenience we may have caused. I had an opportunity to look at this claim and noticed that we are indeed sending you a reimbursement for the full cost paid for your device. Our warranties are sold based on price brackets, and in this case the warranty is issuing a full reimbursement for the cost of the device and that there was only 1 warranty purchased for 1 device. Having located your account, I will be contacting you shortly to offer additional assistance. Thank you! _JA”

charles_todaro

9 years ago

"Broken phone, called SqTrd, got local shop name, drove over, fix phone, paid, PHONE like new w/i 1 hour.... Submit receipt on-line/e-mail, 5 days later reimbursement check. NO HASSLE AT ALL! "

firmsexybody

9 years ago

"They go over and above to please their customers!"

jimbattan

9 years ago

"The service persons were very cooperative but were unable to fix my computer over the phone and I had to have it repaired by another company at a cost of $263.00."

jtucker33569

9 years ago

"Contacted Square Trade to process a claim. $50 deductible and I would receive a return shipping label via email. Charged my credit card, received receipt right away via email. Never received return label, called to get label, was told original claim wasn't process correctly. Re-processed, should get label. Still no label. Called again, was told the original claim has to be canceled so it can be submitted again. Rep asks for $50 deductible for new claim. Kiss my ass, refund my original $50. Incompetent rep's and system"

Business response:

“Hello, It was a pleasure speaking with you today! As discussed, I will be contacting you tomorrow (02/01/17) in order to assist you with this matter. We look forward to turning this experience around for you! Thanks, JA ”

marthaclose

9 years ago

"After our tv went black and would not turn on we first tried calling the cable company, but soon discovered it was the tv that wasn't working. We called square trade to get it looked at. They ordered any/all parts that could be the problem. We were amazed that they arrived the very next day."

Bartus13

9 years ago

"Customer services is good; However, when purchasing a policy for my iPhone it was not clear (supposedly tucked somewhere in the fine print) that my phone was not insureable because I was purchasing the policy more than 30 days after the purchase (it was about 45 days old). Regardless, the system allowed me to purchase the policy - so for the last year I've believed I was insured. Unfortunately, when I filed a claim I was informed that I really was not insured, and they would do nothing to rectify the situation - claiming th... read more

Business response:

“Hello, Sorry for any inconvenience we may have caused. Yes, we do require that our warranties are obtained within 30 days from purchase. I attempted to call you but was unable to reach you, if you still need help, please send me an e-mail at socialhelps@squaretrade.com with "Trust Pilot" as the subject. Thank you, JA”