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Allstate Protection Plans / SquareTrade
About this business
"I purchased a warranty for my son's laptop from Costco. The computer failed and the initial call with Square Trade went well. They told me they could have it repaired within 2-5 days from receipt and they would send me a shipping box and return from FEDEX...that ws fine but it took a week to get the box I returned it that day. They noted that it was received and in test...While it has been in test since January 9th and as of today January 16th the still can't tell me when it will be repaired. I talked to them on Wednesday, ... read more
Business response:
“Hello, It was a pleasure speaking with you earlier! Sorry for any inconvenience we may have caused. We are going to issue a reimbursement for the full price paid for your device, and you will receive a follow-up e-mail once the check is on it's way. Please let us know if we can be of further help! Sincerely, JA ”
"don't bogard the joint, man."
"I purchased SquareTrade to cover an Epson printer. Despite all my efforts to improve the quality of the printing, in less than a year the printer was unusable for business. I first contacted SquareTrade since I had not realized that there should have been about two weeks left under the Manufacturer's warranty. Square Trade gave me the Epson Customer Support number and told me if I had difficulties getting them to stand behind the product to call back. Epson told me I would have to pay them $99.95 to start the Warranty claim... read more
"Although I have not received the check for the printer yet from you, your immediate attention to my problem was appreciated. The telephone representative was courteous and very thorough. Thank you. "
Business response:
“Hello, Thank you for contacting us! Your check is being processed and was sent to the address which appears in your account on 01/10/2017. The estimated delivery time is 5 business days. I have been able to locate your account, and will be contacting you shortly. Sincerely, JA”
"I was quickly directed to Motorola who was able to help. They also said if Motorola didn't help to call back and Square Trade would assist me. "
"So Bad!!! Lied to by the claim agent!!!!"
Business response:
“Hi Robert, This is just a heads up that we have shipped your replacement phone to you by Priority mail as of 01/10/2017. I have found your account to look for a way to turn this experience around for you. Thank you, JA”
"My phone's. Battery was bad, called square trade, they replaced it immediately. Was very Impressed.."
"I was told it didn't matter what box was used. FedEx made me put "free" shipping label provided by Square Trade on their $10 corregated box"
Business response:
“Hello, Sorry for any inconvenience we may have caused. We usually only send boxes for items like laptops, and you can use any box of your choice to send in a mobile device. I was able to find your account, and will be contacting you promptly. Thank you, JA”
"I have been paying this company for 1.5 years thinking I had insurance. My phone broke last week, they asked me to upload my purchase receipt for my I phone which I did. They said my warranty is void because I did not take their insurance within 1 month of my purchase price!!! I said, "BUT you have been taking my money for the last 1.5 years", they said sorry. BEWARE OF THESE PEOPLE, you MAY NOT HAVE INSURANCE"
Business response:
“Hi David -- we apologize you feel cheated but it's definitely clear in our T&Cs that you need to protect your purchase within 30 days. We ALSO require customers to click a box that confirms that the item they are attempting to protect was within 30 days of purchase - customers are asked to select a radial button on the point of checkout to ensure the item falls within our purchase window eligibility guidelines. In your case, we would offer a full refund since this was never eligible for coverage in the first place. Hope tha... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.