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Allstate Protection Plans / SquareTrade
About this business
"I ordered a 43" Vizo T.V as my Christmas present and I not have not had the tv 3 weeks. My grandson was having an asthma attack and I was trying to hurry up and get his machine which was down on the floor next to the tv. I have an injured knee and as I was going for the machine my knee gave out and I fell. I was trying to grab the tv stand and pushed the tv off the stand and the screen cracked. You can hear the sound but have a black screen. I called trade square just to be told I'm sorry there's nothing we can do. I am pay... read more
"It took me 2 days to finally get in touch with someone that could find my policy for my Sony TV and another day to find someone (Roomi) that could help me file a claim! Once the claim was filed and the parts ordered and received I called the service department the repairman called me the next day (Friday) to set up an appointment for Monday. I was really disappointed in SquareTrade!!!!"
"The technician couldn't repair it. He changed parts ,that was ordered,was trying for around 2 hours."
"Need information to send my laptop in for repair as I can't find someone to fix it locally! Sent emails waiting, waiting, waiting,"
Business response:
“Yikes, where are you sending those emails? We're sorry you have been waiting! Our socialhelps@squaretrade.com email has someone monitoring it constantly so please send us an email there. please influde "ResellerRatings review/local repair" in the subject line. ^AP”
"They couldn't come up with a repair person for my large expensive grill so they gave me a full refund without having to return it. "
"ah, christmas. time to get great stuff. my 9YO wanted a drone so badly, so santa was kind enough to bring him a Parrot BeBop with a HD camera. it's a really slick presentation and flies really intuitively. and it's fast. especially when it accidentally hits the pavement lens-first on day 2. luckily enough, santa had purchased a square trade warranty via amazon (where he outsourced the manufacturing for the drone, apparently). quick call to square trade, and a prepaid airbill was emailed. i boxed it up for shipment and sent ... read more
"The insured phone was stolen. Understand SquareTrade does not cover theft but it returned the premium to help with our loss. "
"I bought a square trade extended warranty and when I needed it ( surprise ) the manufacturer did not recognize it or accept it to be more specific. So then square trade sent me a shipping label for FedEx so they can fix it. Surprise I live out in the country and have no idea where a FedEx place is. YEAA! Things are going great."
Business response:
“Hi, Mike Yikes! Sorry for any inconvenience we may have caused. We want to help turn this experience around, and we were able to find your account. I will be contacting you soon to assist you. Thank you, JA”
"Square trade did exactly as promised and delivered a replacement phone when the old one got wet and cracked the screen. "
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.