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Allstate Protection Plans / SquareTrade
About this business
"They ultimately delivered, but the initial process was extremely frustrating because it is very hard to communicate with them. It is all on line and very cumbersome. It took weeks to complete. "
Business response:
“Hello! We're so sorry to hear about any inconvenience we may have caused. It appears that your TV replacement was successfully shipped! I have found your account and will be contacting you promptly. Thank you, JA”
"When I purchased the warranty I thought if I had a problem and the item couldn't be fixed it would be replaced with a new item not someone elses reject, which was also a problem."
Business response:
“Hello! We want to help turn this experience around, and we were able to find your account. I will be contacting you soon to assist you. Thank you, JA”
"Had extreme difficulty in getting my warranty work completed because they couldn't find it I waited over a month to get my tv repair and then they wanted me to take it down off the wall Since when does the customer work for the company Then they tell the tech not to help me.Really very satisfied to tell this to anyone that will listen"
"Repairs were not done wiped everything from my computer. I could have reset to factory settings"
Business response:
“Hello! We're so sorry to hear you're unhappy with us. Whenever a device comes to our depot for repair, we perform a quality check for all types of issues including ones that aren't listed with the claim. After the repair, our depot will restore your laptop back to factory settings to ensure your laptop is fully functional .We understand the importance of your data and we always encourage to back up the data prior to sending in your device for repair. We really value your feedback, and we'll be sure to pass this along to our... read more
"One phone call and the issue of a broken microwave was resolved."
"My 75 in sony broke on Dec 13 called warranty co they had us run a couple of diagnosis on the tv. Then we had to call the main company which had us run more diagnosis, including unplugging every device from the back of the TV. That means ,surround sound , dvd,cable , playstation, everything . Very time consuming. They then sent " us " parts and told us to call them back . Parts arrived in about 5 says. They then gave us a repair center for us to contact. The phone said they where at a bridal shower and would return the foll... read more
Business response:
“Hello, I'm so sorry for any inconvenience this issue may have caused. We aim to make our claim process as painless as possible, but it appears that we dropped the ball on this one. For your reference, your repair has been approved and we have assigned an alternative technician to assist you with this repair. The contact information for the technician has been sent to you via e-mail. Please ensure the TV is in a serviceable position and easily accessible for the field technician to perform the repair. SquareTrade is not liab... read more
"Trying to repair a defective shredder is impossible. They made me find a box to send it back for possible repair, before issuing a replacement voucher from Staples. Last time I had a defective shredder, they immediately issued the voucher. No hassle. Why the change?"
Business response:
“Hello! Thank you for contacting us. We typically attempt to repair your device, and if it appears to be irreparable we will seek to replace the item. I have found your claim in our system, an will be contacting you promptly. Thank you, JA ”
"I had only good experiece with Square Trade. It was an iphone 7 in question. The iphone was in 2 days there same color, amazing!!!"
"Each call to square trade about our broken Samsung TV was a good experience. They didn't require us to try the same fixes each time and when it came time to send a technician to our home at no cost there was no hesitation."
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.