This profile has been claimed by the business owner or representative.
Allstate Protection Plans / SquareTrade
About this business
"Seems like without reimbursement of taxes and the fee, you get less than you paid for in the deal as a whole."
"Website claim system was not user friendly. Had to resort to,phone and snail mail. They did everything possible to not honor the warranty. Took two months to file a claim."
Business response:
“Hello, Sorry you are unhappy with us. I have found your account and will be contacting you promptly. In the meantime, please don't hesitate to send me an e-mail at socialhelps@squaretrade.com with "Reseller Ratings" as the subject for any additional questions/concerns you may have. Thank you, JA”
"I was supposed to get a gift card in the mail to replace an on the counter ice maker. They said I would have it in 5 business days. It's been a month and a half. No card"
Business response:
“Hello, Thank you for contacting us, and we are very sorry about this delay. I had an opportunity to give this claim a second look, but was unable to reach you. As mentioned in the voicemail I left, I have created a case to attempt to either find this gift card, or send you a check if it cannot be located. We will process this request within 1 business day, and will send out this reimbursement to the address we have on file. Please don't hesitate to contact me with any other questions you may have at socialhelps@squaretrade.... read more
"The sound went out on our 55" Vizio widescreen TV at 4 years, 11 months. A technician worked with us over the phone for 30 minutes trying to restore the sound. First, we told they would try to repair the TV but given its age, parts were not available. Then, we were told we would get a new (or possibly refurbished) TV. The new TV was delivered by Best Buy yesterday less than a week since we first experienced the sound problem. We were able to install it and it seems to be working fine. ST send us several emails during the pr... read more
"It's been 4 days and they still haven't managed to send me a mailing label to return my phone for repair. What a waste of money this insurance was. Of course I got 2 surveys within 12 hours of my claim being approved so they do have my correct email address for the label. The website says if you don't have one in 24 hours contact them, so I did. The chat person said it would be another 24 to 48 hours. Still waiting. I'm afraid I will never get my phone back if I send it in. I just don't understand all of the good reviews. M... read more
Business response:
“Hi! We're really sorry to hear your claim has taken much longer than our typical turn around. I'll be sure to pass along your feedback to our team. In the meantime, I've peeked into your account and it looks like your claim is approved and your shipping label has been sent via e-mail. We're here if you have any questions, please contact me directly at socialhelps@squaretrade.com with "Reseller Ratings" as the subject line. Thank you, JA ”
"I would rank them a zero if that was an option. I had water damage on my phone 78 hours ago. I have talked to 8 different representatives and one manager (twice) from Square Trade in that time. They will tell you whatever you want to hear to get you off the phone, including, "We will call you back or follow up with you by phone." I have been promised a follow up phone call or e-mail four times in order to settle my claim. On every occasion I had to follow back up. Horrible follow-up. The first time I spoke to a manager, Sha... read more
Business response:
“Hello, I am so sorry to hear that your experience has not been satisfactory. We truly aim to make our claims process as painless as possible, and appreciate any feedback you are able to provide. It looks like a Resolution Specialist was able to help you out with your claim, and your device is in transit for delivery today. I will be contacting you soon, but please feel free to send me an e-mail at socialhelps@squaretrade.com with "Reseller Ratings" as the subject with any additional questions you may have. Thank you for bei... read more
"My printer broke 2.5 years into my 3 year warranty. They were unable to fix my printer so they sent me a check within a week. Best decision I made was buying a square trade warranty."
"We purchased our TV at Costco in Albany, Oregon and bought the 3 year extended warranty that was offered never expecting to have to use it. We live in Canada and on Sept. 19th contacted Square Trade as our TV just quit. After some discussion the technician was able to get me to perform a hard reboot on my TV and all was well again. On Nov. 8th the TV quit again and no amount of coaxing could get it operational again. The tech said they would try and match the specs of my TV and ship me a new one. A few days later they infor... read more
"Called in claim on printer that gave up printing, and within several weeks we had a check for the full amount paid. "
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.