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Allstate Protection Plans / SquareTrade
About this business
"Exceptional service. They are always right there for you, even when a manufacturer refuses to honor their own product warranty."
"No help once they say replacement TV shipped. Hard to contact anyone who will help. Replacement TV apparently sitting at a USPS location 3 hours from me for 8 days with no tracking updates and no help from Square or USPS. PVR full so borrowed a TV . Not pleased with being in limbo for over a week. Initially SquareTrade was very helpful, but to no avail so far. Once the email says the replacement TV was ordered the buck passing started. Update... TV arrived Dec. 5th, 2016 It is now Nov 29/2016 Still no TV No follow up No hel... read more
Business response:
“Hello! We're so sorry to hear about this experience. Our goal is to keep our claim process as painless as possible. I've found your account in our system and will reach out to you to see how I can help make things right! Thank you, JA”
" They were so attended in the first call, but, I still waiting for an answer for two weeks."
Business response:
“Hi! Sorry about the delay. I was able to locate your account, and I will be contacting you soon to help you with this matter. If you have any additional questions, please send me an e-mail at socialhelps@squaretrade.com with "Trust Pilot" as the subject. Thank you, JA”
"I felt threatened by the fact that I only had 10 days to return my old phone or be charged 750.00 dollars when we only paid around 450.00 for both phones. Two I called from out of state phone was here when we arrived home was told to put old sim in new phone it didn't work had to call consumer cellular and was told we shouldn't do that. Three we had shields covering our screens which we were told we didn't have I did remove it from my old phone. Four we had different colors for a reason told they don't make that phone any l... read more
"Internet would not connect to TV. Wireless"
Business response:
“Hello We were able to locate your account, and I will be contacting you soon to help you with this matter. If you have any additional questions, please send me an e-mail at socialhelps@squaretrade.com with "Trust Pilot" as the subject. Thank you, JA”
"Box came in for RADIO. Now shipping it out and wait if they can repair or refund the cost for the computer."
"Square trade has me very upset! I have a 55" tv being replaced with a 43". Who thinks this is comparable? This is ridiculous! I won't make this mistake again."
Business response:
“Hello, I am sorry to hear that you are unhappy with us, as we truly do aim for our claim process to be as effective as possible. Taking a look at your account, this case has already been assigned to a specialist who can help you with this concern. We will be contacting you within the next 1-2 business days. If any additional questions come about, please don't hesitate to send me an e-mail to socialhelps@squaretrade.com with "Reseller Ratings" as the subject. Thanking you in advance, JA”
"It took several phone calls and an attempt on a nonfictional website but I was eventually talk with a rep, Alan, who assisted me in filing my claim. My claim was approved and I received a check within several days as I was told. "
"My small appliance was purchased almost 3 years ago and I added a $10 SquareTrade warranty on it. It finally stopped working 2 years and 8 months later... They refunded me the purchase price so I could buy a new one, no questions asked. Got the check within a few days."
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.