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Allstate Protection Plans / SquareTrade
About this business
"With just about a month before warranty expiration my table stopped working Square Trade assured me that there would be no problem. Right now I am at 75% complete, awaiting parts and unit return. The Square Trade representative assured me that even if the tablet could not be repaired,, I would be credited for the original purchase price if a new tablet was needed. I am satisfied with the service and professionalism of the Square Trade representative. "
"My phone jack for the charger came loose so it quit charging. I replaced the charger thinking it was bad, as well as, moving it to an outlet that I knew was also good & nothing. Apparently it had been acting up for awhile but in a small way. Then one morning it came loose enough to feel it. Square Trade. Was completely cooperative & replaced my phone in as very timely fashion. Don't be afraid of using them for insurance on your phone."
"Usually when I purchase additional protection for a high value item there is a back and forth that causes frustration. Not in this case."
"I have a problem with a product that send me and I'm not happy with it at all and they could not do nothing that's what they say and I'm really disappointed I would not recommend it at all this service"
Business response:
“Hello, I am sorry about any inconvenience we may have caused, and would be more than happy to help you. I have been able to locate you account and will be contacting you shortly. Please send me an e-mail at socialhelps@squaretrade.com if any additional questions come about. Thank you! Appreciatively, JA”
"I was reluctant to purchased this warranty and I am happy that I did. The sound needed repairing on my TV and Square Trade decided refund my money instead of paying for a costly repair. I will stick to TV's that I have experience with and not venture out to a different manufacturer. "
"Was told by Costco I would get a new phone' same color & GB. Got a refurbished phone and not grey like I had, but a white phone??"
Business response:
“Hello I apologize for any inconvenience we may have caused. Our like-new replacements are meant to be of like kind and quality, and thus I would like to take a second look at your claim . We were able to locate your account, and I will be contacting you soon to help you with this matter. If you have any additional questions, please send me an e-mail at socialhelps@squaretrade.com with "Trust Pilot" as the subject. Thank you, JA”
"The only thing is am I'm going to get my battery ,bakery charger and filter on the Ken's mailed back? I have been unable to get a straight answer since I spoke to Kyle on Oct.29.I told everyone in the camera club today in Arizona (150 peopke) what a first class company you are........please follow thru with these items. Ray Surfes 773/318/6468, THANX "
"1 - conflicting shipping instructions & customer form missing from shipping box 2 - repair summary illegible (reported issue) 3 - cabinet not tightly closed at dvd tray corner 4 - heavy aluminum bar at base of monitor bent 5 - i spent a total five hours over two days on the phone with microsoft (india) getting back to where i could use my computer again. looking back, maybe a new replacement would have been better."
Business response:
“Hello, We are so sorry for any inconvenience we may have caused, as we try to make our claims process as painless as possible. I have located your claim in our system and will contact you right away to discuss your concerns. Thanking you in advance, JA”
"Had been having problems with a printer that escalated during the last two months of the warranty period. I phoned in to see what I could do to improve on a very bad print quality and wireless device not working in wireless mode. After laying out my history of issues, Adam confirmed that I had a warranty claim and worked through the paperwork to get me my refund. Wish I could have been happier with the printer but am entirely happy with Square Trade. Would certainly do an extended warranty with any similar device in the fut... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.