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Allstate Protection Plans / SquareTrade
About this business
"You and the repair company need to get on the same page. Otherwise, everything else went fine."
"Great Company! Great insurance product for electronics at half the price of verizon! My son's Samsung Galaxy S6 fell out of his pocket when he came back late one night. He didn't realize it and found it in the morning by his car. Unfortunately, it had rained. Square trade did not have a replacement phone in stock. They send us a check for the retail value of the phone in less than a week. "
"Was great getting my phone to them, but getting my phone back was a hassle! They wanted a signature for delivery, and wouldn't work with FedEx, to get my package to where I was at delivery time. I/we work during the day, and ended up having to travel to another city an hour away to pick my package up at the FedEx airport. Wasn't happy!"
Business response:
“Hello, I'm sorry to hear that your experience with us didn't go as expected! I can understand the frustration that has caused you. Unfortunately, we're unable to change addresses once the item has left our repair center. I'd like to apologize if this was not mentioned to you. ^MC”
"I bought a 2-year protection plan for my printer and worked great until I switched routers and then did not work properly. I called the Canon company twice and even the representatives there could not help me. I called Square Trade 2 times (with a 3 week gap in between); on the 2nd call the representative processed the claim right away. I got the check within the week."
"I've made multiple calls to claims to see where my box is. They always say I should get it soon but nothing. I made my claim on the 21st of October. It is November 4th and still not even a box. "
Business response:
“Hello, It appears that we've dropped the ball in the process of shipping your box . I hope that you can accept our sincerest apologies for the delay! I've reviewed the claim and it appears that your box has finally arrived to you. Our repair center is due to receive the box with your item, today. If you have any questions or other concerns regarding your claim, please feel free to email us at socialhelps@squaretrade.com. ^MC ”
"I don't know if my laptop is repaired or not. There was not enough information given prior to the reseting of my laptop. I had nothing to judge it by since almost all of my programs are gone. I am slowing trying to get the drivers, etc. back. I hope to find out if the laptop is working properly. No one has contacted me and I was not able to communicate well with the last person I talked to share my concerns. I am not a tech; just an everyday person!"
Business response:
“Hi Mary, If your laptop is experiencing the same issues that you've had to call in for then the troubleshooting completed with you was unsuccessful. You'll need to contact us to file a new claim or email in for assistance. You can email us at socialhelps@squaretrade.com, with "Reseller Ratings" in the subject line. We'll be gladly to assist you further! ^MC”
"I was originally told something different than what actually took place, I've been with out a tv for over a week,they told me that a new tv got shipped days ago,yet can't supply me with any tracking info,but yet I have to be home to sign for it, don't understand, smh"
Business response:
“Hello, We understand your frustration with this process! However, since it's been ordered through Amazon, we have to go by their shipping process for larger items. I've reached out to Amazon and confirmed that the carrier will contact you between the hours of 9-12. This is to ensure that once the TV is delivered to your home, someone will be able to accept the delivery. ^MC”
"Broken glider combo that costed me 300 and I purchased the square trade warranty in case something like 'this happened and I got the run around from Manufacturer and warranty company. Very disappointing and I will be telling everyone of my experience"
Business response:
“Hi Bryanna, I'm sorry to hear that you're disappointed with us! Please know that It's not our intentions to disappoint you! SquareTrade will refer you to your manufacturer if your item is still under their warranty. If they refuse to honor their warranty (sometimes manufacturer's will), in most cases we will still be able to to cover you. If you have been denied coverage from your manufacturer, please send us an email to socialhelps@squaretrade.com. We'd love to take a look to see how we could assist you further! ^MC”
"It has been one week since I called about the fact that my computer was not working. When I called I was told that somebone would call to check and repair. I made two calls to check on when to expect repair. Inhave not had any calls from repair. I am very dissatisfied. I called to check and was told i would hear today after i called wednesday. Recieved no call after waiting all day. But we have answering machine, no.message. "
Business response:
“Hello, We apologize for the delay in your claim! It appears that we've experienced a technical issue and it's been resolved. We're having a technician reach out to you, to schedule a home repair. If you have any other issues or concerns, please feel to email into socialhelps@squaretrade.com. ^MC ”
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.