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Allstate Protection Plans / SquareTrade
About this business
"My TV had warranty for 5 years but it lasted only 4 years. Square Trade were great to me. They try to fix the TV but the Technician was not able to fix the TV. Square Trade were able to replace it fast. The down side is My TV was 70' Sharp Smart TV with better quality picture and future, the replacement was low quality picture TV VIZIO brand with low grade images not to mention NOT SMART TV. Except the TV Good people Good service."
"We had technical service for our "No Signal" problem and now we are in fine shape."
"Difficult to get through (did not call back first time; on hold over 30 minutes second time), but very satisfied with the contact and resolution."
"The wonderful experience I had on the phone, and support getting the forms filled out, wad overshadowed by the fact that I have never received the announcement that the check is in the mail, nor the arrival of said check. I am very disappointed that the promised compensation never materialized! Too good to be true I guess."
Business response:
“Thank you for bringing this matter to our attention and we would like to apologize for the experience. This is not what you should expect from SquareTrade. I have since reviewed your claim and confirmed that the last action on the account wasn't performed properly and thus is kept us from processing your claim payment. I have since pushed your claim through and we will be cutting your check this evening. Please allow standard postage time for the check to arrive at your home, from the east coast. Furthermore, I have provide... read more
"Took 2 weeks to get my phone back. Seems like a long time to me."
"I was under the impression that SquareTrade was a great, reputable company but that has unfortunately not been the case. I bought my warranty at the same time I bought my phone from eBay. In fact, choose that particular phone because of the warranty ability. I had the phone just 2 months before the SIM card stopped working, the phone was dramatically overheating in normal use and SquareTrade determined I should send my phone in for repair. I did everything exactly as they said and got confirmation on September 9th that they... read more
Business response:
“Hey Clickervet, We apologize if you felt like the person you spoke with was rude. We've taken note and will provide feedback for training purposes. That's not how we want our customers to feel and again we apologize. Regarding your claim, we take the auditing very seriously and we'll give this case another look but rest assured that all this information is outlined in the T&Cs and should be consulted when purchasing a plan or making a claim ^AP"”
" Today is Sept.15 And after 10 to 12 hours on the phone and more lies than I have ever had told to me in my life,This morning I finally got a hold of a US CITIZENS that sent me a E_MAIL saying I would be getting a check in the mail to replace my computer that I was told and lied to both by a company called Barrister and by your overseas agents.After days of waiting and being on the phone I Talked to Orlando which told me when you ask to talked to someone in the US they are supposed to put you thru.I ask every time and was n... read more
Business response:
“By American, do you mean native English speaking? We apologize if you had difficulty understanding specialists with accents. You can always message us on social media or contact us via email at socialhelps@squaretrade.com -- if your claim is not resolved please do so and include "Reseller Ratings Help" in the subject line. ^AP”
"Traded in phone. Am NOT SATISFIED w/replacement phone. Had to download extra apps to use apps already on phone. Had to reset 2xs to factory settings because it would still would not sync right w/contacts & would show message info & not message it's self. I was told by square trade it was a consumer cellular problem & was told by consumer cellular it was a square trade problem. Needless to say I received NO help from either party. I will NEVER use square trade again & am seriously dropping consumer cellular "
Business response:
“"Hi Birdy -- When you have apps on your iPhone or Android and you sign in to Google Play or the App store you'd simply have to redownload the apps for them to work. Seems like you've reset the phone already. Would you mind emailing in? socialhelps@squaretrade.com with "Consumer Cellular Help" in the subject line. ^AP"”
"We were told that if our computer was not repaired within the 2-5 day window that it would be replaced. Now we are being told they have no ETA because of a backordered part. So, who knows when we will get our computer back. Will never buy another computer from Costco with a SquareTrade warranty. We have been without the computer for two weeks....and now, who knows when we will get it. Who can afford to wait like this???"
Business response:
“Hello, Thank you for contacting us, and we are sorry to hear about the inconvenience this issue may have caused you. I would like to review your computer claim in order to find the best resolution for you. Can you please contact socialhelps@squaretrade.com and include the following: o Which media forum did you visit to contact us – Please make sure to include this in the “Subject Line” of your message o A thorough and detailed description of the issue at hand o A brief story about how this issue came about o A description o... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.