Allstate Protection Plans / SquareTrade

acepi8846 

on Resellerratings

9 years ago

"The people who develop customer service policies and procedures obviously never have the need to use them as a customer. This can be said for many companies, not just Square Trade. The service rep talked to fast (reading from a script?); no follow up email restating the verbal instructions; no way to track/verify the return of the warranty item (cell phone); called Square Trade to find out if they received the returned phone and the service rep said to call Consumer Cellular who in turn said, "Huh?" If these surveys that co... read more

castro_frank 

on Resellerratings

9 years ago

"They did as they promised sent me a replacement cell and all that was necessary to send back the old one. The only issue I had was that I decided at last minute to change my method of warranty service so I lost 2 days between waiting on emails and then to start a whole new claim process all over again a bit inconvenient. But other than that no real fuzz. " 

dyork-98151 

on Resellerratings

9 years ago

"The service and turn around time was good. I was impressed how easy it was. I had a hard time understanding the guys talk. I called a second time to clear up a mistake. The service rep was short with me and seemed annoyed" 

elkhartdave-79.. 

on Resellerratings

9 years ago

"Purchased a printer, it broke, I made a claim, (easy) and Square Trade sent a check for the original purchase price. " 

Dkohl 

on Resellerratings

9 years ago

"Do Not Rely on Square Trade I purchased insurance on 11/11/14. Uploaded my receipt and received this acknowledgement: “Congrats! You’ve successfully submitted your receipt. We’ll keep track of it from now on, which means you’ll never have to worry about digging through shoeboxes to find it.” Now that I filed a claim they are saying my receipt is not good enough. It was from Apple and showed that due to a problem with my phone I purchased a replacement phone for $199.00. Receipt was good enough when they took my money but no... read more

mgentry-9299 

on Resellerratings

9 years ago

"SquareTrade sent me 1 of 6 parts, and that's it. They haven't called me, although I have called them. I get promises to help, but no real help. " 

threecs80 

on Resellerratings

9 years ago

"On 08-16-16 I started the claim process. Initially, I tried to make the claim on line but could not because the brand Samsung was not an option. I called the service center and got the claim completed, the gentleman was very pleasant to deal with. I followed the instructions to go to DocuSign to complete the affidavit that day. I was told I would receive additional emails advising me of my claims status and process through the system. Having received no further notices and no check on 08-24-16 I again called the service cen... read more

eileenshort10 

on Resellerratings

9 years ago

"Its been nine days since you have gotten my electronic and you still have not started fixing, should be 2 to 5 days not a week" 

blek 

on Resellerratings

9 years ago

"After 6 months, Bad battery- out of warranty (30 day with SqT). Bought battery to replace (not too difficult), when removed Iphone screen assembly from main body, 3 screws fell out- they were for the clips that keep screen attached to phone chassis. Apparent lack of professional repair- who to blame? SqT blamed Apple (they supposedly do refurbs for SqT0 BUT SqT has it's own refurb .Dept. I suspect it was Sqt)- anyway, after paying approx. $300. to SqT, they are giving me back, $650. cost of phone- doing the math- SqT got a ... read more