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Allstate Protection Plans / SquareTrade
About this business
"Bought a laptop from Costco and had cover on top of screen cracked. After waiting on call for three times for more than fifteen minutes finally got a agent who accepted the claim and send the shipping box. Send the laptop received first email saying it is cosmetic (scratch) so sending back without repair. Got second email stating parts are not available will be fixed by August. Called toll free number they promised to get back after talking with repair shop and even got an email but not response. In the meantime got email s... read more
Business response:
“Hi there, sorry you are unhappy with us. Upon receiving your laptop it was inspected and although it had cosmetic damage (not cracked) it did not affect the functionailty of the laptop. Apologies for the loss in communication, we will definitely take your comments in to consideration and learn from them. ^AP”
"My claim process was started on 06/17 finally received it on 07/13 after repair. Though they claim that item will be repaired with 2-5 business days. Square Trade did not inform me either for this delay every time I called and asked for the update. On 07/11 with in few hours gap received two emails one for delay and another one about item was repaired ready to ship , it created doubt in my mind, thought to check with customer however did not get any solid answer for it. While checking the repaired laptop found that graphics... read more
"Did Squaretrade offer me this link? Yes. But I would have gladly left a review anyways. My son's tablet stopped working about six months after we bought it for him. The battery discharged completely and the device wouldn't come up again. I contacted Squaretrade, who let me know that the manufacturer's warranty was still active. They said that if HP made me pay to ship it out for repairs, Squaretrade would cover the cost. I called HP, who said that the tablet was "rebranded" and they had no warranty for it. They told me to c... read more
"What a waste of money!!! Too many hassles on the phone. I dropped my Droid Turbo today and the best they could do was send me a Samsung Galaxy S4. Aren't they supposed to give me a comparable phone? Sorry, but the S4 is a 1 1/2 years older, inferior screen size, inferior screen resolution, half the internal storage. I WILL NEVER USE THEM AGAIN!!! Then they said they could give me the name of a phone repair shop. Unfortunately, I have ZERO time during the day to jockey around to phone repair shops. Again.... RIPOFF and POOR ... read more
Business response:
“HI Frank, would you mind emailing us at socialhelps@squaretrade.com -- we'll look in to this for you. ^AP”
"My brother and I have tried twice in five years to recover from a faulty product and found that this company { Square Trade } rejects claims even with store receipts stating product, date and the purchase of the extended warranty. I wish, better yet, I'm going to pass on my paperwork to Office Depot and challenge them to go back and forth with ( Square Trade } and have them say "We can't find this in our system" We even had their warranty confirmation number" They just wear- out people with their endless back and forth b.s.... read more
Business response:
“We're sorry to hear you are having such trouble with your claim. That's certainly not the impression we want to leave you with. Would you please email us at socialhelps@squaretrade.com with "ResellerRatings" in the subject line? We'd like to take another look! ^AP”
"Received a check after having sent my HP laptop in for repair three times-- unrepairable. I questioned the discount of the Costco coupon, as well as the nonpayment of tax. No they don't pay-- not really correct or fair in my opinion BUT in looking over their materials, I discovered that my first claim was in for servicing for more than five business, and they owed me back the warranty price. In asking about this, they denied the claim saying that the claim from July, 2015 is closed. Extremely dishonest in more ways than one... read more
Business response:
“Hi Janine, We saw your message on another site & reached out to you. We'd like to help. Please send an email to socialhelps@squaretrade.com.^BF”
"I had trouble with a hard drive showing signs of failing hard drive on my Dell laptop. I check the smart check on the hard drive and it indicated that it was starting to fail in more than one area. I called squaretrade and waited and talk to someone. I explained that the hard drive was failing and he had no idea what I was talking about. He asked if he could put me on hold and decided that the wait was too long and that he said that he wasn't sure what I was telling him. He said to send it in the box squaretrade would send ... read more
Business response:
“Hi Derek, Thanks for speaking with me today. As we discussed we will make an exception to reimburse you once we receive your invoice. Thanks again for allowing me to resolve this to your satisfaction.^BF”
" I had a clam with Square Trade with an I Phone 6 that was damaged. For unknown reasons beyond my control I could not process the clam on line, in turn I had to call "customer service" or in my case the lack of it. First when I called multi able times the calls go to Pakistan with operator names like Kevin, Bob and Heather...really? I don't think that's their given birth name but that's beside the point. The problem is they do not have a clue what's going on. Fist they told me to go to the Apple store...that's great but the... read more
Business response:
“Thanks for speaking with me to resolve your concerns & turn your experience around. We appreciate your business and value you as a customer.^BF”
"*UPDATE* After I posted my review on this website, another SquareTrade rep contacted me and handled the return of the damaged phone professionally and with courtesy. I was not only refunded the $500, but SquareTrade went above and beyond by refunding the deductible (a surprise to me), and paid for my shipping through the post office, thus I am changing my review stars for SquareTrade. I would like to give a big Thank you to SquareTrade for paying attention to my review and hope that my nightmare will be a training experienc... read more
Business response:
“Hi, I'm sorry to hear you are unhappy with us. I'd like to see what I can do to turn your experience around. Please send an email to socialhelps@squaretrade.com, include "Help from Reseller Rating" in the subject line, your contact information & concerns in the body of the email.^BF”
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.