Allstate Protection Plans / SquareTrade

ayesquiv 

on Resellerratings

10 years ago

"My husbands $550 phone broke. Thank goodness we purchased a $99 warranty through Square Trade. After hours of being "put on a brief hold" and countless promises to "call me back within the hour" from managers, we stopped fighting for the refund of the purchase price as stated in the warranty and accepted a minimal payoff amount of $384 minus the $75 deductible. (almost half the purchase price) Then for some reason the check was never sent. That's okay, I have nothing better to do than wait on hold and argue. Wal-mart produc... read more

bobbie_robert 

on Resellerratings

10 years ago

"My son had to send in to get fixed cuz his brother got 2 games stuck.they retuned ps4 but not games I called and they send would send back in 48 hrs been over 2 weeks and still waiting to hear back.very expensive games and dont think they are ever going to b returned. " 

Skye-writer 

on Resellerratings

10 years ago

"When I slipped on slick ground at a nursery picking out plants and landed ignominiously on my ****, I thought the only thing damaged was my pride. That was until I got back in the car and discovered the screen on my iPhone had shattered. I called Square Trade as soon as I got home, was given the contact information for the closest approved repair shop and sent an email with claim number and instructions. That was on a Saturday. On Tuesday the screen was replaced and I emailed a copy of the receipt. One week to the day after... read more

Sk2853 

on Resellerratings

10 years ago

"Have you ever been at the edge of a pool at a nice resort after taking a refreshing swim? Ever looked in the middle of the pool and saw what was obviously someones phone, and laughed to yourself (ha ha.. Some dummies going to need a new phone now ha-ha)... Moments later you realize your phone is not at your chair with your shirt and flips, you have your kid call and it it goes right to voicemail.... Realizing now that your "the dummy" you dive in hoping the laws of physics don't apply in this pool and that somehow, water di... read more

spinsolution07 

on Resellerratings

10 years ago

"I purchased an Apple iPhone in December 2014 and soon after bought a squaretrade warranty through Amazon. I uploaded my receipt (purchased phone through Verizon) and called to ensure my warranty was good to go. I called because the Amazon page listed it as "Apple Electronics Warranty" and didn't specify for phones. I was told the warranty was good to go. Fast forward to March 2016 and I had intermittent screen issues. I contacted squaretrade to initiate a repair and they asked for me to send them the receipt, even though it... read more

Deeraegleason 

on Resellerratings

10 years ago

"I'm not going to get into the details of how crappy my tv was. But I will say that SquareTrade reviewed my claim, contacted me for additional information, and got a check out to me in 3 days! I've already replaced my tv and instead of getting the extended warranty the store offers, I bought another SquareTrade warranty! I'll be purchasing insurance for my iPhone through them as well!! " 

AngieB. 

on Resellerratings

10 years ago

"My 60" Vizio went out after about 16 months...well past it's one year warranty. ..I remembered I had a 3 year extended protection plan with Square Trade. ..after verifying my tv was not apart of a Vizio recall, the process was nothing short of excellent! The technician was able to come out almost immediately and confirm my tv was not repairable...within hours a new 60" Vizio was ordered by Square Trade and on the way to me!" 

Dalvenja 

on Resellerratings

10 years ago

"Normally, SquareTrade gets five start from me, but this time around, there were some issues. Apparently, the documents I'd sent them didn't actually list the purchase price of my computer, and they had been repairing my computer without them as a courtesy, in the past. While I do appreciate that very much, it was very inconvenient to discover they needed me to track down a nearly 3 year old receipt, without access to my computer. In the future, I hope SquareTrade informs their customers of missing information right away, in... read more

usernamesareou.. 

on Resellerratings

10 years ago

"My laptop stopped working while I was traveling in Germany. I have been a Square Trade customer for several years, and have never had to file a claim before. I read on the Square Trade FAQ: "Does SquareTrade cover my item while I’m travelling abroad? Your item is completely covered no matter where in the world you travel. If your item breaks while you're traveling, just file a claim. Once your claim is approved, we'll ask you to get your item fixed locally, send us the receipt, and we’ll reimburse you as quickly as possible... read more