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Allstate Protection Plans / SquareTrade
About this business
"My portable ice maker suddenly quit working while still under the one (1) year manufacturer's warranty. I called Square Trade Warranty Services department; they took over from there, even when it was not really their problem, as the SQ warranty was not yet in force! They contacted the manufacturer for me, arranged for return authorization and even provided me the address and phone number of the repair center. A SQ claim number was assigned and I was asked to provide Warranty Services with a copy of my shipping invoice...Squ... read more
"On March 9th I called square trade to file a claim on my 128GB iphone 6 since it would not turn on or charge. During this call I was told they they could not help me because my imei was blacklisted as my phone was a stolen phone. The imei on my receipt from the apple store matches the one on the phone so I don’t see the problem, but Im told I need to call Verizon because they have a lock on my phone. I know that Verizon does not lock phone but the customer service rep is insistent that he cannot help me until I call Verizon... read more
Business response:
“Sorry to hear you are unhappy with us. If we are unable to replace or repair your device we move forward with reimbursement for it. The reimbursement is based on the current retail price of your phone. Could you send me an email to socialhelps(at)squaretrade.com? I'd love to see what I can do to help turn this experience around. ^BF”
"This company will not fulfill their obligation in replacement of your item. They will offer you a lower quality item or refund but not of the original purchase amount. Don't and I won't do business with them again. Their selling you a rip off. I purchased a 9 inch tablet on 11/6/2015 and yes I purchased this company's 2 year insurance just incase as well. I treat everything I own with respect because I like what I chose, I wouldn't have bought it if I didn't. By accident a friend of mine Sat on my tablet and broke the scree... read more
Business response:
“Hi Artbow, We're really sorry to hear that you're unhappy with us. Depending on your item and failure circumstances, we either repair your product, provide a cash settlement or a replacement equal features and functionality. I'd love to give this claim a 2nd look to see how I can help. Could you shoot me an email at socialhelps(at)squaretrade.com?”
"I bought a USED tablet off of eBay for $100, and they replaced a patch of dead pixels a year in, no questions asked!"
"Had cracked screen on my Galaxy S5 and submitted online claim. Opted to have local repair place fix it. Took picture of repair receipt- emailed to squaretrade and received confirmation with a day that the claim was approved and a check was in the mail. could not have been easier!"
"I had bought a warranty from SquareTrade which includes accidental damage for a camera. I broke the LCD screen, and they fixed it after covering the shipping both ways. However, I noticed that the pictures were very grainy afterwards. I sent it back in (again for free), and they are now sending me a check for the full amount of the item as they are unable to repair it. I cannot ask for anything better."
"My Nexus 6 is big, expensive and wasn't available for insurance coverage from my carrier. So I tried SquareTrade. They'd been good on stuff from Amazon right? So I was very happy to find out it was less per year and the deductible was half of my carrier on cheaper phones on my plan. Well, Gravity is a law, don't break the law. It's nearly 300 dollars for a new screen and digitizer. I've got a 75.00 deductible on this plan and with just two interactions with Square Trade my claim was approved and my check issued. I could hav... read more
Business response:
“Great to hear how much you value our service. Thank you for being a standout customer!”
"Worst customer service I've ever experienced. Spoke with representative over the phone when inquiring about warranty options and was completely mislead regarding their policy on extended warranties and used items. Company did not honor their previously stated information and contract deliberately excluded information regarding Ebay purchases. Will be canceling all of my existing warranty plans with them & making sure to direct all my friends to do the same. "
Business response:
“Hey there, We're very sorry to hear! What part of the warranty are you having trouble with? Maybe we can help clarify a couple of things. Would you mind emailing us at socialhelps@squaretrade.com?”
"I got off work late and needed to file a warranty claim, I was tired and having problems filing out the claim. 30 seconds later I get a phone call from a customer service representative and 2 minutes later I have an email and we are moving forward, next day I get an approval for a check to be sent. Thank You Square trade, from a long time customer."
Business response:
“Thanks for writing a review! We appreciate the long time loyalty!”
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.