This profile has been claimed by the business owner or representative.
Allstate Protection Plans / SquareTrade
About this business
"COULDNT HAVE GONE ANY WORSE!! This is the worst company I have ever purchased from!! Our plasma set 1 year old stopped powering on. Service was initiated through Squaretrade, parts received. Service tech showed up, lowered tv from stand by himself, offered to help, he declined. He picked up a 60 inch plasma, approx 80lbs by holding it at the top and lower corner of one end ( Samsungs manual instructs 2 or more to move as the screen can be easily damaged) removed and replaced one part, one part was not correct. He placed the... read more
"We have been very pleased with SquareTrade. We have warranties on our tablets and cell phones. Two of the tablets we owned had issues. SquareTrade helped us to send them in to the manufacturer for warranty service. When that didn't work, they sent us the refund on the devices after sending the devices to them. We would use SquareTrade again if the opportunity arises. "
"My item was unrepairable so I received an email stating they would reimburse me $149.99 and would receive in 7-10 business days. On the 6th day, I get another email with a different claim number stating my payment of $78.12 is being processed and will received in about 5 days. After calling the center, no one could tell me anything other than I would receive the lesser amount in about 5 more days. "
Business response:
“Hey there, sorry for the confusion. Would you like to email socialhelps@squaretrade.com so they could explain the difference in the amounts? They'd be happy to help walk you through the process.”
"I'm shopping for a new flat screen TV to purchase in the near future on Amazon . I saw an extended warranty offered on Amazon from Square Trade. I read a lot of the reviews from their customers, and was pleasantly surprised to see great numbers of positive experiences. I've always said, that if a company would stand behind whatever product they may sell, and do whatever is necessary to take care of their customers, the product will sell itself . Sad to say, but so many companies these days are out to screw us as hard as the... read more
Business response:
“Thank you for sharing your experience. Please let us know if you every need and additional help!”
"HORRIBLE!!! They could not repair my Samsung Tablet and asked if I wanted a $499.99 check in the mail or an Amazon gift card. I said send me the check! Absolutely no for the gift card. Couple days later they sent me an email stating I would be receiving my gift card via email within 24 hours. I was furious and called them. They gave me the run around saying that's what I requested. I told them to pull the phone call since they are all recorded. The resolution team told me that I would in fact receive a check in 7-10 busines... read more
Business response:
“I'd be happy to look at the claim with you. Would you email us at socialhelps@squaretrade.com so we can figure out where the confusion happened? Thank you!”
"Had episodic problems with my Kindle not charging. Got frustrated and started a claim with Square Trade, then it started working again. Several months later the issues started again. Square Trade still had claim on file, so printed prepaid shipping label and shipped it off to be fixed. Shipping label had an old address, so called to try to verify that my Kindle would ship back to correct address. I was hung up on. Guess I was lucky that Kindle couldn't' be fixed, they did send a refund to the correct address. I was told Fri... read more
Business response:
“Thank you for the review! We're glad we were able to come through for you -- that's the level of service we strive to achieve each and every time.”
"Awesome company, bought a Haier 42inch tv from newegg back in 2011 loved it to death in fact it worked for a great while up till almost 4 years and then went out with a loud pop (powersupply failure of course).. although my tv failed I had squaretrade warranty to cover it, I called them told them the situation they told me to do a few steps to make sure it was dead. They told me that he would send a email of what I had to fill out and would not need to send the tv any where.. In a few days I got refunded the full amount I p... read more
Business response:
“Much appreciated review! Thank you and glad we could help!”
"The worst insurance company!!!! I submitted a claim a week ago. I was told the phone was not in stock ( Galaxy S6) and I had to wait probably 1 or 2 days. It has been 7 days and I didn't hear from them. I called again and customer service told me that they don't have the phone, is too expensive to have it in stock and I have to bring it to repair shop 30 miles away!!! "
Business response:
“Hello! We're sorry to hear about this experience. Would you please email socialhelps@squaretrade.com and we'll see how we can make things right.”
"Update: After using the BBB to mediate with SquareTrade, my issue has been resolved. In the end, SquareTrade honored my warrenty. Original Review: SquareTrade refused to honor my warranty and is legally obligated to cover my device per the contract terms under the Magnusson-Moss Warranty Act. I am appealing a decision by the SquareTrade Claims Department to not cover my product under the "SquareTrade 3 Year Computer Accident Protection plan ($900-$1000)" terms. Per the terms of my contract with SquareTrade, my manufacturer ... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.