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Allstate Protection Plans / SquareTrade
About this business
"Bought a TV almost 3 years 10 months ago. Bought inexpensive 4 yr Square Trade warranty at same time. There was an issue shortly with one of the input thingies on the TV. Submitted a claim. They asked for my receipt copy and I assumed they got it. Found a work around with the tv and never followed up. Just bought a new tv and when I went to get the Square Trade warranty on it realized I had never followed thru on the other claim. Called them and they quickly processed it and have put my check in the mail. Almost need to pin... read more
" Fifteen months ago, I purchased cell phone ins from square trade for my daughters new iPhone 6. I was paying $5/mo. Only 3 months into it, she dropped her iPhone accidently into washer. I called square trade, made a claim. All went well. I went online and made sure that square trade had the new iPhone 6 info so it would be covered. Two months later, I noticed that they had been charging my credit card double each month. I called square trade and here is where everything went downhill. First of all, the language barrier mak... read more
Business response:
“This is very concerning Jodelynn. Obviously, we want to get to the bottom of this right away. Please email us at socialhelps@squaretrade.com and someone from our San Francisco office will contact you immediately.”
"My iphone 6plus (14 months old and out of regular warranty) stopped taking a charge. I called Square Trade customer service and was told I could ship the phone to them and get it repaired and returned within 2 days, but since it was a Friday , I was concerned it might take longer. I need my phone for my work, so the service rep said I could take it to an apple store for an immediate evaluation and then send the repair order/invoice from Apple to Square Trade for reimbursement. The phone couldn't be fixed, apple said they wo... read more
Business response:
“Thank you for posting about us! We really appreciate the time :) glad we could help!”
"As soon as I bought my TV and the Square Trade warranty, I registered with Square Trade (hoping I would never have to use it). When my remote sensor went out, I went online to report the problem, expecting someone would be sent out. Instead, I had to prove I had the warranty, send a copy of my receipt, etc. (they even had the nerve to tell me, after I had sent everything online, that they had all my information already!). The website told me to click on a link, and I would get a call. They didn't mention that the link only ... read more
"I bought a warranty for a vacuum. I have a long haired cat and seem like we are going thru them like water. We bought one of the higher end pet version vacuum really wanted to make sure if it didn't stand up as stated. 6months from the end of the warranty it died. I started a claim in August. I need to find a box to ship it and totally forgot about the whole thing until Christmas, we found the box. I contacted Square Trade and they still honored the claim two days before it expired I shipped it back. They couldn't repair it... read more
"After determining that my son's broken iphone (water damage) could not be replaced, SquareTrade sent me a check for $499.99 to replace the damaged phone."
"My family and I have over 40 active warranties through Squaretrade and we had to file a claim on a damaged phone. After waiting 15 days from filing date to have the claim approved for either a replacement or payout and after many calls which totaled over 4 hours into customer service (since the agent working on my account never called or responded back to my messages) it got resolved horribly. The agent said even though my device was purchased for $949.99 with a carrier payment plan less then a year ago with a valid receipt... read more
Business response:
“Hey there, Would you mind emailing us at socialhelps@squaretrade.com -- I'd like to get a better understanding of your claim.”
"I don't usually write reviews but I'm very disappointed I purchase SquareTrade through Costco for my galaxy note 5 I dropped my phone put in a claim was told I'd get a replacement by December 23rd 2015 but not to worry if I don't receive it until right after Christmas because of the holiday rush. It would be coming from Amazon. I haven't received an email so I called back December 28th 2015 to check on my status no one seems to know when my phone will arrive and told me to call back December 30th 2015. Definitely not impres... read more
Business response:
“Hello Becky! We're sorry to hear about the hold up. Have you heard anything further? If it still isn't resolved, please email us at socialhelps@squaretrade.com and we'll look into it for you.”
"I recently had an issue with a refurbished computer I bought for a client. The computer had a 90 day warranty from the vendor and a two year warranty from Square Trade. The computer failed and I contacted the 90 day warranty vendor. They said that it could take 4 -5 weeks to get it repaired. That was not acceptable. I contacted SquareTrade and in less then 1 week, the computer is repaired and on its way back to me. This makes me as a re-seller look GREAT!"
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.