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Allstate Protection Plans / SquareTrade
About this business
"Submitted claim online. Was asked to resubmit the receipt, which was submitted when I purchased the insurance. The process was;t started until I submitted receipt and confirmed I turned off Find my Phone. Received replacement phone. I noticed it was a 16GB instead of a 64GB. I called to get the problem corrected and was transferred around on the phone call. While I had to wait a few days for the correct replacement the phone I received was not a properly functioning phone, which I shared with the representative who helped m... read more
Business response:
“We apologize for the mix up but glad we were finally able to fix the issue.”
"I'm always suspicious of extended warrantees and usually don't bother. I was concerned about the quality of a Chinese made camera flash that I purchased and decided to try the extended warrantee with SquareTrade just incase hoping that if something happened they would stand behind their product. Well two years later the product gave up the ghost and became an expensive brick. SquareTrade paid for shipping to see if it was repairable which it wasn't and then sent me a check to purchase a new one. No hassles, no games. Worth ... read more
"I submitted a claim and paid the deductible back in February 2015 and I still don't have my phone fixed. Squaretrade was suppose to provide me with a repair company; none on their list would accept the warranty. Squaretrade also stated they would get back to me on finding someone to perform the repairs, which they never did. The money I paid them even covers the repairs and I still cannot get them to perform their legal obligations listed in the contract we had. The four letter word of the day is SCAM."
"Had no problem. Cold not get the tablet fixed locally. sent it to Square, and received a check in a few days. Surprised."
"I have been trying to get a replacement phone for over two weeks already, but every time I call they give me a different excuse. They say my phone is out of stock and offer me a cheaper phone but since I declined they keep on telling me that they are going to send me a better phone but then they email me the next day and say that my phone is out of stock. Really how do you run a replacement business if you don't have the product that they agreed to replace. "
"took 10 days to receive phone back, find myiphone app was on, took them 4+days to tell me turn it off, only after I contacted them, my fault I did call apple was told x3 that app was off. Once phone repaired, shipped back in timely matter, works great."
"They guarantee to fix issue within 5 days. My HP printer bought from Staples just stopped printing. Called Squaretrade on 9/9. Two days later, a technician diagnosed over the phone and ordered motherboard. Another technician came over to the physical site to install motherboard on 9/17 and after spending about an hour on the printer, said this is not fixable and you would need another printer. He promised to follow up and give his feedback to the company. I called back on 9/18 (Friday) and they had no feedback from the tech... read more
Business response:
“Sorry for the frustration. I believe Paloma from our Resolution team reached out to you last Friday. If you still need assistance, please email us at socialhelps@squaretrade.com. Best regards, Joseph A SquareTrade”
"i sent my iPad in and very bad communications when its being repaired i kept having to call and see whats going on with my iPad and there guaranteed up to 5 days to repair it took over a month i still kept calling and i hardly ever got a email or a call what was going on with my iPad and then i asked to speak to a manager and they told me they will call me in 24 hours which never happened and i had one year left t and they wouldn't let me get the refund of the year i didn't get the use need to be better communications other... read more
"I purchased a polaroid tablet and after 2 months it wasn't working properly. Polaroid wanted to charge me $75 for the repair. I called square trade and their customer service was exceptional! I am so glad I purchased the square trade warranty. My device is already on its way, in about one week! !!! This is the second time in the past several years I have used the square trade warranty and it is absolutely worth it! I just purchased a TV and I added a square trade warranty to my purchase. I will never purchase an electronic ... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.