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Allstate Protection Plans / SquareTrade
About this business
"Had a warranty claim with ST and it took almost a month with me having to speak to three different reps on three separate days. The last time I spoke with a rep, if I did not start a shit storm, I most likely would have had more calls to their call center. The first two reps NEVER followed though and the third told me there was no supervisor to escalate my problem to (she claimed they did not receive my email and receipt attachment). Finally, as I was about to hang up, she said she found it and I was finally approved. This ... read more
"My camera fell off of a tripod and damaged the lens retraction mechanism. It took less than 5 minutes to go through the online process with Square Trade., They paid for FedEx shipping both ways. Sent it at 6 PM Monday evening; received repaired camera at 9 AM Saturday."
"I lost my camera during a shallow dive, the lanyard broke and some-where, perhaps in (Davy Jones Locker) surrendered to the depths underwater... I had all but written it off Then Six months later it was found,.. although as luck would have it...The WARRANTY had just --EXPIRED-- I contacted square trade, the honored the expired warranty and refunded me the amount of purchase for my camera.."
"I was a bit unsure about SquareTrade, but being that B&H was offering it and I am definitely not unsure about them and their reputation, I figured I would give it a try. I did not buy it right away, but about a week or so after buying my phone from B&H got another email saying I could still get coverage. Up until this phone, a Sony Xperia Z3, I had always had iPhones and would always buy AppleCare. Since there seemed to be nothing similar for Android, this looked like the best option. Well, not even two weeks later, I dropp... read more
"I bought this insurance. When my phone screen cracked i got it repaired and sent them the invoice. I waited for a long time to receive my check but it never came. When i called them back it turns out that they never received it, even though i followed the customer service instructions exactly. When i needed my phone repaired again, i couldn't file a claim because of this problem. When i called they asked me to send the invoice, but when i did i called a little while later and it still wasn't received. I had to call again an... read more
Business response:
“Hey Tornike, We're really sorry to hear that we've dropped the ball with this reimbursement. I'd love to see what I could do to help get this check over to you ASAP. Could you email me at socialhelps(at)squaretrade.com? Regards, Tiffany U., SquareTrade”
"SquareTrade is the best! I had to file a claim, my first, for a tablet and was shocked how quick and easy it was. I expected a big hassle and that I'd probably be told my warranty didn't cover such and such. That wasn't the case at all: Sure it's covered, send it in and we'll send a check if it can't be fixed. BAM! The check is already on the way. What a pleasant surprise in this day and age! I only wish they covered cell phone loss. I recently lost mine and had to pay cash to replace it ($600)."
"Great service, didn't have to convince anyone to refund purchase price of product. The only problem I had was I did not receive a call back twice when I left a message on the automated service which delayed my claims process."
"I had to contact Square Trade 3 times, the 1st was with a 7" tablet that stopped working with in 2 or 3 months they said it would still be under the mfg's warranty and gave me there # to call. Everything went well at 1st, in getting it repaired, but after I received it back, and had it for a couple of days and it was reconnected to the internet, I could watch some one trying to log into my device but not connect cause the info they were typing would fail. So I tried calling the mfg place back, but could not get threw. so I ... read more
"I am not a big believer in Insurance on electronics. However, I did so with SquareTrade because I felt that the costs of the warranty contract were appropriate for the value of the electronic that I was buying. I never thought that I would have to use the warranty but I just had to recently. I was completely amazed that because the item was not repairable, ST provided a full refund on the product without any painful process. They actually concluded it was the right thing to do before I could even think about it. I will clea... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.