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Allstate Protection Plans / SquareTrade
About this business
"I have been in contact with Square Trade for 2 weeks with no resolution to my warranty issue. I am business owner, a service disabled veteran and a full time college student. The Veteran's Administration (VA) purchased my laptop and warranty for school. At the end of last semester, (Fall 2014) my laptop started crashing three to four times a day and my sound system does not work properly. SquareTrade representatives (Marcel & Sarah) both assured me I would not have a problem accessing my warranty and requested my warranty i... read more
Business response:
“Hey wllsamuel, We're so sorry to hear about this experience. We aim to help our customers up and running as quickly as possible, but it sounds like we've dropped the ball. Could you email me at tiffanyhelps(at)squaretrade.com? I'd love to help look into getting this resolved ASAP! Cheers, Tiffany”
"At this moment I have one eye on the camera SquareTrade just returned to me–repaired!–and the other on the keyboard. In just four days I went from dismayed and unnerved to astonished. Four days is all it took to begin my claim, then have my repaired item returned to me! I was certain that the money I had spent on an extended warranty would only bring heartache and days of back and forth pleading (on my part), but the folks as SquareTrade made the whole thing painless, and expedient, to boot! I'll never again think twice abo... read more
"Filed a claim for a laptop with hard drive issues. Within 24 hours I had a return label, and cash in had within hours of sending out the laptop. I did not expect to get full purchase price back nor did I expect things to happen so quickly. Customer Service reminded me of days gone by when the customer really did matter. Will never purchase protection plans from a merchant again, SquareTrade is the way to go."
"Bought warranty with phone I bought off of ebay. The phone messed up with in the time period of the warranty. Figured there would be a hassle with a refund, but the hardest part was emailing them my receipt. After I emailed my receipt they emailed me a shipping label. I sent them my broke phone, they mailed me a check for the price of the phone. "
"I had a problem with a tablet that I had purchase about December of 2013. We all know when you purchase product they are always wanting you to get a warranty but because of the cost we don't want to because we figure we will never need them. Well I am soooo glad I got a warranty with square trade I can honestly say I had no problem with getting a refund. The warranty really didn't cost that much I can tell you this I will never pass up any more square trade warranty. Oh and have told all my family's family's and friend. Squ... read more
"my experience has been different, i have called may be 10 times and my phone still doesnt work, i will send it sooon for the second time, seriously they used to be much better in the past years, i dont think i would reccomend them any more"
"I have used Square Trade in the past and used to be one of their biggest advocates. I have bought their warranties several times. The one time I had to make a claim they were quick to complete the transaction, and their payment to me was FAST. My gripe is their price increase,example. I bought a new MOTO G phone for $100, the warranty from Square Trade would be $99 with a $75 deductible. Really, I want to pay $74 MORE for a warranty than for a replacement phone. I bought a warranty from the retailer for much less, with no d... read more
"Over 18 months into a 2-year warranty, our daughter finally dropped her iPod and shattered the screen into a zillion pieces. I got online with SquareTrade and almost immediately was able to print out the shipping label. From the time I dropped the package into a FedEx drop box until the repaired item was back in my hands was 7 days, and that included the Christmas holiday and closely following weekend within that period. Geez, I don't even know HOW they repaired this thing at all... the electronics might as well be space al... read more
"I can hardly believe the service I received from Square Trade 2 year Warranty. Almost Two years ago I bought a Dell Computer for my Wife and included the Square Trade 2 year Warranty. My Wife experienced problems with the computer just a month and a half before the warranty was to expire. I called Square Deal and expected I might have a problem because of the short remaining Warranty coverage. the service was amazing! Square Trade Emailed me a Return label to return the computer and they refunded the full purchase price. Sq... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open tomorrow at 6:00 a.m.