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Allstate Protection Plans / SquareTrade
About this business
"Bought Sceptre LCD tv 2 years back from Tigerdirect and they offered discounted package for 3 years from squaretrade. I was skeptical if they are like insurance company but recently when I filed claim for TV, they just refunded entire purchase price with very minimal paper work. No questions asked, not even asked to return TV. Excellent customer service and all done in a day. we went ahead purchased coverage for two more items this week. "
"I have bought these types warranties for years from different places only to be told we don't cover X or Y if and when the item broke. Since most items today are cheap I usually don't buy these warranties. When I did buy computers I bought the Best Buy warranty or Square Trade. Since I figured cheaper than having to buy a new item. I had a camera, Best Buy took 4 weeks to tell me they couldn't fix it and they refunded my money but by then the model camera was no longer on sale so I was stuck without one. I just happened to ... read more
"I had forgotten that we purchased the warranty on our new camera and was disappointed when it broke. We just didn't have to money to replace it. Then, skimming through some papers, I noticed the Square Trade paperwork. I called your office and soon had a FedEx shipping label in my email box. Dropped the camera in the FedEx box on Thursday and got the PayPal refund on Friday! I couldn't believe how fast your processed my request. Thanks for a great experience."
"Worst place ever to get your warranty! They do not fix your product like they say they will do and they will send back a broken phone and say they cannot fix it. Everyone at the call center is very unpolite and have a foreign accent so it is hard to understand them. I'm still fighting for my refund and I have taken them to the bbb twice now! Do not go here! "
Business response:
“Hey Ahub777, We're so sorry to hear that you're unhappy with us. I'd love to see if there's anything I could do to help turn this experience around. Could you email me at tiffanyhelps(at)squaretrade.com? Regards, Tiffany U., SquareTrade”
"My expectation was that Square Trade would handle any claims and issues with the product. After my product was defective they basically routed me to the manufacturer to cover the warranty. They take the money and push the responsibility to the company. What a rip off!! In my opinion they do nothing of value. I guess you don't know your coverage until you need it. Another insurance company that offer no insurance. "
Business response:
“Hey gmz, We're really sorry to hear that you're unhappy with us. Within the first year, if a device is defective, the manufacture will replace or repair it for free. In those cases, we would typically refer you back to the manufacturer, so you wouldn't have to use up the extended coverage that you've paid for. I'd love to see if there's anything I could do to help turn this experience around, could you shoot me an email at tiffanyhelps(at)squaretrade.com? Regards, Tiffany U., SquareTrade”
"I was skeptical when I bought my "Drop and Spill Insurance" on my new little computer. I have NEVER dropped a computer or spilled anything on one. EVER! But, I figured "What the heck, it was cheap and it is for just in case." Well, sure enough, I managed to set my computer almost on a shelf. If fell and the touchscreen cracked! Yikes! So, I send an email off to Square Trade and almost immediately got a response. A day or 2 later, an empty box arrives, complete with return label. I pack things up, dropped it off at a local s... read more
"My phone stopped working sometime during the night of November 16th 2014. I attempted to file a claim online the 17th and was told I did not have any warranty for my phone. I waited a few days thinking maybe it would just take a bit to have my warranty information uploaded. The evening of the 18th I called and spent several hours attempting to file a claim. I was put on hold, spoke to someone with poor English speaking skills, asked for all my information to be transferred to someone else and repeat the whole process. Sever... read more
Business response:
“Hey Letter44, We're so sorry to hear about this experience! We aim to help our customers up and running as quickly as possible, but it sounds like we've dropped the ball here. I've found you in our system and will reach out to you shortly to see how I could help get this back on tracks ASAP! Cheers, Tiffany U., SquareTrade”
"Square Trade is the number one peace of mind provider in extended warranty protection of items purchased such as electronics, lap tops, I-Phones, MP3 or items that you want to rest assured are protected by the number one provider in the industry. Their hassle free customer service is second to none in the industry when filing or processing a claim for a damaged item. Square Trade customer service personnel make you feel valued as a customer. They put themselves into your position when addressing damaged items and needing th... read more
"I HA DA WARRANTY ON A PRINTER. CALLED st AND THEY SENT ME A SHIPPING LABEL, PRONTO, DROPPED IT OFF AT FEDEX, 2 HOURS AND 2 MINUTES LATER I HAD MY MONEY BACK.FASTEST WARRANTY SERVICE ON THE PLANET."
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.