Allstate Protection Plans / SquareTrade

dlwebb 

on Resellerratings

13 years ago

"it took me 3 phone call and 4emails to get them to sent me the posting to sent back shredder.. i do not have aprinter and i;m 80 something years old told these peole that ..yet they put attachment on a email for me to print...go figer" 

Willykel 

on Resellerratings

13 years ago

"They were fairly easy to work with, but made no effort to fix or replace my damaged phone. They said they couldn't get it. But I went to the local ATT store and purchased the exact phone with no problem. Rather they sent me a check requiring me to go out and purchase a new phone myself. Also they would not tell me whether or not my new phone was covered under my old policy which was less then 1 month old. Also it is fairly confusing, I purchased two policies and it shows two but both with the same serial number." 

angelokap 

on Resellerratings

13 years ago

"It was very easy and pleasant to get warranty service from this company. I Bought a slingbox solo and within 3 months it overheated and died on me. Im so glad I spend the $16 to get this protection plan. I called, they mailed me a prepaid UPS label and I send back my faulty device to them. Within a day I had an amazon gift card code emailed to me with an additional 5% on top of the purchase. Couldnt be a happier customer. Instead I would had to deal with sling chasing them for hours on the phone to resolve my issue, pay the... read more

SylviaWeller 

on Resellerratings

13 years ago

"This company do not honour their obligations brought tablet from ebay tried to make a claim because I ACCIDENTLY DROPPED IT they say I am not covered by accident which I dispute so I intend to take my policy to trading standards if they cant help I intend to take other advise and take this company to small claims court. They had the cheek to offer me the money I paid for the warranty back" 

tylerprince92 

on Resellerratings

13 years ago

"Pro's: inexpensive, relativly good customer support, quick, easy to set up amd easy to send in the product, Cons: support was outsourced, i bought a three year warranty for the product and was a year and a half into it when the product broke and when i called them they told me that they were going to give me the money for a new one, and i was ok with that but the part that irked me was that they said that the warranty i had was over with and i would have to pay for a new one one the new product, even if it was the same prod... read more

RickGulley 

on Resellerratings

13 years ago

"Awful service. I spent over 20 minutes on the phone trying to find out why one site had a warranty for the item I wanted yet when I put it into their site it showed it was not warrantied. Called and spent 20 minutes finding out they could b ut then kept getting put on hold to find an applicable warranty number to go buy and she just left me hanging on perpetual hold. Hung up after another 10 minutes on hold and called again. After 3 minutes of hold I simp[ly got frustrated and hung up. If this is what they call service befo... read more

htiwari1 

on Resellerratings

13 years ago

"It has become impossible to register my warranty with them, because they refuse to let me activate it with an email account of my choice! I had no idea that the ONLY WAY to activate this warranty will be via the email id I used for ebay account creation, an email that is NO LONGER OPERATIONAL. I have contacted them repeatedly, they refuse to co-operate. UPDATE: After numerous emails and a call, they were able to resolve the issue. Be careful when buying through ebay." 

Dunfee 

on Resellerratings

13 years ago

"Like most other people, they will tell you one thing but won't live up to what they said they will do! " 

daniel252 

on Resellerratings

13 years ago

"Great service, they don't mess around our tablet was collected by a courier who bought with her a thick plastic box lined with foam with cut outs for both the tablet and changer to be placed it was sealed and taken. In a couple of days we recieved a phone call saying it had been repaired and the fault and telling us when it would be delivered. When it came they also sent us a report of the work that had been carried out. Can't really fault then, Five star customer service."