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Allstate Protection Plans / SquareTrade
About this business
"I recently purchased a refurbished phone with squaretrade insurance. In 2 months, My phone died. Submitted a claim and got it processed in 2 days with check in my hand. Definetely recommend their service to others. "
"Purchased SquareTrade warranty for tablet and while item was under factory warranty for parts but not labor SquareTrade agreed to cover cost for labor and shipping which would have amounted to 80-90% of item cost so SquareTrade refunded my purchase price for the item and all this was taken care of with one phone call.Great service,highly recommend SquareTrade warranties."
"I love Square Trade. My son had a tablet that stopped working. I contacted Square Trade & they streamlined he claim process. We got our refund within a couple days after we sent the tablet to them cause the tablet couldn't be fixed. I have since purchased another warranty from Square trade on another item & I know that Square Trade will protect my investment!"
"Printer I bought on ebay started not feeding paper. Contacted Square Trade Warranties via their web site. 48 hours later I had instructions on how to return the printer to SquareTrade. They not only sent instructions they emailed a shipping label for return via UPS at no cost. As requested by SquareTrade I sent them a email to let them know I had turned the package over to UPS. Couple of days later I had a email from Square Trade letting me know they were refunding my purchase price for the printer through PayPal. The next ... read more
"Buyer beware! If you purchased your product on EBay there is a 45 day waiting period that is not disclosed until after you purchase the warranty, unless you go looking for it. Here's an update, after being contacted by Square Trade they still don't get it, well at least I don't think so. The problem is they keep telling me that it is clearly stated in the conformation email that there is a 45 day waiting period (my item was new in box from a retailer) for items purchased on Ebay. The reason for this I completely understand,... read more
Business response:
“Hi Bubbsuncle, Thanks so much for pointing this out. We try to be as transparent as possible and include that in the item description on eBay, and in the confirmation email, and it's really helpful to know that it wasn't clear. We're going to let our eBay team know and really take this feedback into consideration. Thanks so much, and if you have any questions at all we're happy to help at 877-WARRANTY. Regards, Clara P., SquareTrade”
"A true Warranty Horror Story: When my computer had trouble, SquareTrade asked for photos -- I sent them in within 12 hours of the request but NEVER HEARD BACK! After a week, I called and spoke with a new representative (not the original person, who had stopped responding to my emails), who tried to refuse my claim, as if by second nature. On multiple occasions, they offered to "buy back" my warranty. This is their tactic to effectively erase all evidence you had a warranty at all and avoid taking care of your claim. Finally... read more
Business response:
“Hi ajstiller, You're absolutely right--this experience sounds absolutely unacceptable, and we apologize for that. We would really like to look deeper into this claim--if you could email me at clarahelps(at)squaretrade.com I'll be sure we look into this right away. Regards, Clara P., SquareTrade”
"I bought a warranty, I dropped my Nexus 7, they sent me my money. What could be better than that???"
"I recently had to file a claim and it was handle fast with no promblem received payment already i will definely purchase another warranty from square deal."
"I've been told numerous times that it is not advisable to buy extended warranties because it is a waste of money and not cost effective. I might agree except for my purchases of SquareTrade protection plan which I add to all new device purchases online. So many consumer products are obsolete after a few years that one expects some sort of problem even within the first year of use. SquareTrade has 'rescued me' from total loss both in $ and malfunctioning devices and after producing requested proof of purchase, I literally ge... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.