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Allstate Protection Plans / SquareTrade
About this business
"Was recommended by my son and I used the discount coupon but I really wanted to purchase two warranties, however it only let me cover one phone with the coupon. I guess I'll just wait until I get another coupon via email and cover the other phone."
"Flawless I love SquareTrade!!! I bought my tablet put the insurance on it the same day then sadly a week later I crushed my tablet in my car door... I contacted squaretrade and less then a week I had my money back!!!! Office Max warranty was way over priced 150 to cover a tablet that cost 250 half the price really no sale for them jokers!! "
"did not take care of my problem.They said they couldn't do anything. I dont recommend anyone buying this warranty their customer service sucks they took 30 minutes to answer just to tell me that my item was being sent back and that they couldn't do a thing for me. "
Business response:
“Hi Bryan, Yikes! This should not have happened. We usually handle claims much more smoothly and quickly than this, but this is unacceptable. If you could email me at clarahelps(at)squaretrade.com, I'll be sure to look into this and rectify it, if need be. Regards, Clara P., SquareTrade”
"I am very disappointed and frustrated with your customer service. I ordered the 4 yr warranty on Aug 21, 2012. The TV arrived on Sept 4. On Sept 7, I contacted TigerDirect which I ordered the warranty from and after 25 minutes waiting, all the agent would tell me is when I placed the order, it should have been sent to me in 7-10 business days and the Phone number to contact Square Trade. After another 25 minutes on hold, I was connected to INDIA with a bad connection and a woman who couldn't answer my questions. She put me ... read more
Business response:
“Hi Huggernyc, We're extremely sorry to hear that you were unhappy with your SquareTrade experience. Please be assured that if a claim did come up, it would be handled much more smoothly than this. If you could email me at clarahelps(at)squaretrade.com, I'll be happy to answer any questions you might have about your warranty. Thank you, Clara P., SquareTrade”
"Very difficult to write a review for an item that you have no experience with. I will give them high marks for advertising. "
"I had a problem with my Ipad. I called and they arranged for it to be repaired. 10 days later I got the ipad back and the problem continued and I had no explanation as to what caused the problem. I sent it back a second time and it took longer to get back. The problem continued and I called SquareTrade and was told to send it in a third time. I asked to speak to a supervisor who was not available and they stated that somebody would call me back and they didn't until I lodged a complaint with BBB. After BBB involvement I got... read more
Business response:
“Hi chumpfrey, This clearly should not have happened. Usually our claims are handled much more quickly and smoothly than this, and long before the BBB is involved. We apologize for this, and if you'll email me at clarahelps(at)squaretrade.com, I'll be sure to look into this further and make sure it does not happen again. Thank you, Clara P., SquareTrade”
"I have never had an easier transaction with a waranty company, the first time the Zpad broke they directed me to the correct person to speak with on the manf. waranty and it got fixed, then a month later the screen was cracked (12 year old grandchild had no idea how that happened) i purchased a waranty from squaretrade when it was purchased to cover everything they told me it would cost more than i paid for the zpad to fix so they sent me the full amount i paid for the zpad no questions asked, i will never buy any electroni... read more
" The coverage seems to be good. I will be able to tell more as time goes by."
"I would recommend SquareTrade 200% for warranty coverage on any gizmo, gadget or what-cha-ma-callit that you own if, heaven forbid, something happens to it, unless you don't mind paying for another one. The transaction was so easy with SquareTrade. I bought a Chinese brand 7" tablet from a HK eBay seller and accidently dropped it, cracking the screen. I went to SquareTrade's website, followed the instructions for a warranty claim and the day after they received the broken product, I got the full refund of the purchase price... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.