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Allstate Protection Plans / SquareTrade
About this business
"At first I was unhappy with the proposed solution, however after some discussion, a very fair solution was offered, and acccepted."
"As of this posting my ps3 has been at the repair depot for the past four days. I have contacted the repair depot and they promossed that they would look at my item by today. As of this posting they have not assigned my item to a tech. So my expected return time is not with in five business days. I have no idea when I will get it back. So now I have to buy a new one for my grandson so that he has it before christmas. This is a very slow process. I had asked why you do not us Game Stop for repairs. Game Stop told me that I wo... read more
Business response:
“Hi Mudduck52a, The repair should have not taken as long. We're sorry for the inconvenience , can you please email me at priyahelps(at)squaretrade.com and I'll be more than happy to look at it again. Often at SquareTrade, we pride ourselves for the service we provide, but clearly it seems like we have dropped the ball here. If you can email me at address mentioned above, I'll look into your claim asap. Regards, Priya S., SquareTrade”
"SquareTrade has been GREAT to deal with. We have purchased 4 warranties to date, and unfortunately two of the used computers bought on ebay failed. Each time SquareTrade's very helpful staff quickly put my claims through and paid me the purchase price in an AMAZING two days! No red tape! No excuses! Just "here's your money, try again!" For such a low cost it is silly not to get their warranty. "
"When I first began buying Square Trade warranties back in 2009, Believe me I was skeptical. I feared if I ever had to make a claim, that it would be a tough and rigorous Road like it is with Best Buy Warranties, and in the end would be a waste of money. Here I am 2 years later, and the first item I ever bought a warranty for decided to break. I filed a Claim with Square Trade, since my factory warranty was out. It was easy, online, did not have to call them, I filled out the form, and withing 24 hours, they sent me a prepai... read more
"First only claim. WILL NEVER AGAIN BUT A WARRANTY FROM SQUARETRADE! Terrible experience. TV repair company assigned played 20 questions for 4 days. I have no idea when I might get my TV repaired. I cancelled the other six warranties so I don't have to get aggravated with the substandard service."
Business response:
“Hi Booda, We're sorry to hear about that you are not happy with your claims experience. SquareTrade often prides it self on the service we provide, but we've clearly dropped the ball in this case. Can you please email me at priyahelps(at)squaretrade.com and I'll look into this asap for you. Regards, Priya S., SquareTrade”
"Overall good experience. Slight trouble after filing claim - system "assumed" product was under warranty and informed me that I should pursue Manufacturer's coverage of warranty... SO - the SquareTrade coverage isn't really helpful at all until manufacturer coverage is done. In my case, the manufacturer went out of business so SquareTrade covered it."
"I bought a used vacuum on eBay almost 2 years ago and it started to die just before the (2 year) SquareTrade warranty was about to expire. I put in a claim and had to make one requested phone call, fill out a form and e-mail a copy to them to them, but they handled the claim as usual, quickly and courteously. This is the second claim I had with them and I am completely satisfied. I get a SquareTrade warranty for anything I buy that they will cover."
"Got some headphones on ebay that failed on in within 3 months. Called Squaretrade up because I didn't have a manufacturer's warranty and they approved a full refund over the phone right away. Got my credit a couple days later with a bonus for choosing the amazon gift card. The whole process took less then 10 minutes to set up!"
"I am very impressed at the way Square Trade processes warranty claims. The customer service is excellent. I had an Internet Radio that was defective and within 20 minutes of contacting them they emailed me a prepaid shipping label to send back the radio to them. Then right when I mailed the radio to them they refunded me the full cost - plus an additional 5% - in the form of an Amazon.com gift card - only 5 hours after mailing the radio. In this day of customer service that is unreliable and unfriendly at times, Square Trad... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.