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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Repairs can take a very long time. We have had two claims and each took several months to resolve ... one of them left us without a functioning oven for a couple months. During the long resolution process, communication was poor-to-non-existent. There is no commitment on the part of American Home Shield to resolve issues within a reasonable, specific amount of time.
We liked the fact it was easy to get ahold of a representative. Communication and follow up between customer and contractor was great.
I dislike the fact that my payments keep going up every year for my monthly payments. I also don’t like the fact that they always try to “bandaid” an issue.
I loved the ease of this plan, however, the rates went up so high on my yearly renewal that had to call to cancel my policy. I am newly retired and just cannot afford such a large increase. When I called I could NOT just cancel my policy without the hassle of negotiating over and over only to be transferred to someone else that started negotiating AGAIN. Ok I have to admit that the negotiation ended up cheaper than what I was already paying, so of course I accepted. Lo and behold the first payment was not the negotiated pric... read more
Quick response to work orders. Reasonable pricing
As a long term American Home Shield customer (34+ years), I'm familiar with the service request, dispatch, and repair process. On my most recent service request, I had to place multiple follow up calls to get the estimate; the service provider stated the estimate would come from AHS, when I called AHS, they said the service provider would send it - the typical ping-pong runaround game. After receiving, approving, and having the work completed, I was not given an invoice, only an unsigned service invoice #143140 which noted E... read more
Great coverage but customer service agents never have updated information readily available to them unless they are specifically looking at information related to the work order number of your service request. Escalating an issue is never timely and often times those representatives don't get back to you to assist with an issue or call you back if you miss their initial call back to you. Contractor relations is also an area that you cannot speak to personally and can only rely on the customer service agent sending them an em... read more
Everything was great except for how much time it took to get our refrigerator back in service (3wks).
Thus far AHS has successfully fulfilled their contract agreement during service claims I’ve had to make. Their continued commitment to doing so in the future is what I fully expect.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 93,169 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.