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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The air wasn't kicking on at all and the technician from Sirius Plumbing & Air Conditioning handled it efficiently. It was something simple but he caught something a little bit more pressing and concerning and addressed that as well. It was probably the biggest plus out of the whole situation. Submitting claims to American Home Shield is very simple but there should be more transparency about when the policy kicks in because there wasn't much around that. They should be more upfront and clearer. We bought our house on the 10... read more
The replacement department was incredible. I had great difficulty trying to get customer service to make an headway on my claim. I was very frustrated until I got in contact with one of the great personnel in the replacement department. He worked my case to the management and got my claim approved. He even called me walk me through the process of how to order and receive my new appliance. I was so grateful for his assistance. If it wasn't for him, I would have given up on AHS and searched for another company. AHS needs to gi... read more
Everything was handled on time and with great professionalism
We've moved a couple of times and American Home Shield has been our backup to the houses, which has been really nice. Submitting claims is a simple process. The only problem that I have sometimes is getting a person on the phone. But when I do, they're very good. Also, when something goes bad on the weekends, instead of 24 business hours or Monday morning, I wish we could get something started at that time, like a Saturday morning. Other than that, they've been real good with us. I had a dryer claim that Ramey came out for. ... read more
I submitted two recent claims to American Home Shield. One was for a clogged sink and bathtub, and the other one was for a locksmith to come out and change all the locks. Submitting the claims was easy on the phone. It was super simple. The contractors were fantastic. But the sink is still clogged. When I called the plumber to find out, he said that the only thing that was written on his work order was the bathtub. The sink was not written on the work order, even though I expressed the need for both. So, that was Home Shield... read more
It takes forever to get through to a live person from American Home Shield. But I've had them for 10 years now and I pretty much had a good experience each and every time. I would highly recommend them to my family and friends. The techs we had for the airconditioning claim were very prompt and helpful. They're coming back out this Saturday. With the attic fan, the tech also ordered the part for it. He's supposed to be coming back out too. The contractors from American Home Shield were very professional, pleasant, and they e... read more
Submitting a claim to American Home Shield is extremely easy. I do it online. It only takes a couple of minutes max from start to finish. The last claim that I had, I posted the request, and within 10 minutes, I had somebody from CTR Services contact me and said, “Hey, I'm in your area. I'll be right there.” It was extremely fast. It was 6 o'clock at night, it was late and it was all taken care of. I needed Freon, so they put Freon in my unit, sent me a bill, and I paid it the next day. So far, American Home Shield fixed eve... read more
MCI was out here about a week or so ago in regards to a ceiling fan that we had that stopped working. That was the third time that they came out. The first couple of times that they came out, I didn't consider it as their fault that the problem wasn't presenting itself clearly for them. Their response and getting in touch with me to set up an appointment was timely. And whenever they set the appointment, they'd contact me ahead of time to let me know they were here and my expectations were met each time.When the first techni... read more
I've been with American Home Shield off and on with different properties for 10 years. I've been very pleased with them. I had a different company for a different property and I dropped that company to go with American Home Shield because of the quality of service. It's very easy making claims with them. Lane Service came out recently because my AC wasn't cooling and it wasn't keeping up with the thermostat. I haven't had issues with that unit since then.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,765 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.