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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My garage door stopped working and I went online and submitted a claim to American Home Shield. They sent me a notification telling me that someone will be in touch with me and the repair person called me the next day. Dealing with him was great. AHS is simple, easy and self-explanatory.
My built-in microwave came up with error messages. It would start beeping at 3:00 in the morning and come up with error messages SE and various messages. I called AHS and they said that contractor would notify me as far as when they would be there and that I would get an email indicating who it had been given to. I did receive that. Then the tech came out and he went through some reset procedures. It reset, but then within a few hours, it was doing it again. So he came back, ordered a part and installed it. He was exceedingl... read more
My central air conditioning broke. I called American Home Shield and their contractor came. The techs said that my unit needed to be replaced. Home Shield didn't tell me that they could actually fix it. Also, they can pay the contractors to replace my unit instead of having me pay another guy. There was a lot of miscommunication. Eventually, the tech came, installed the replacement and did a decent job. He had to get a couple of subcontractors to do my electrical. I wish AHS would have told me right off the top that they had... read more
The technician from ACT Appliances came out initially and then, we had to call him back. He ordered the extra part needed and the icemaker is working beautifully now. When he came, I asked him if he had a mask before he came in and he said he had one and he wore it. I’ve had American Home Shield for two years and the first thing we called them on was our dryer and that was fixed. We had a stove and a vent hood above the stove that was looked at once and then, this refrigerator ice maker. I am perfectly satisfied with them as... read more
Even though the wait times during the pandemic have been God-awful they have done their best to respond to all of my needs and hand taken care of all of them appropriately
Most of the time, I submit claims to AHS online and it has been very easy. When I call, sometimes there is a language barrier between me and the few of their reps. Still, I have a pretty good experience and we manage to get things resolved. Most of their techs are professional. I had a problem with one of their electrical contractors though but AHS doesn't use them anymore.Recently, Garage Door Experts came to my place and I paid them to replace my garage doors as they weren't covered under my warranty. They did a wonderful ... read more
I've had American Home Shield for 35 years and I was really happy until last year when they changed some of their rules on fixing things. I got stuck with one of their regulations saying that their warranty was not gonna apply because what I had was out of code. Before, even if something was out of code or if I had something like my air conditioner put in 25 years ago, they would fix it anyway. Instead, we got stuck with a $5,000 air conditioning repair bill. I was a realtor and I always put Home Shield on all my homes. I wo... read more
I have no complaints. The issue was handled on time. I appreciate the time and effort spent to fix the situation delivered with excellent customer service. We appreciate it. We will recommend to family and friends.
The service was prompt, efficient and helpful.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,767 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.