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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Stove oven wasn't heating up very fast. Found out the burner unit was not lighting up and replaced. The whole process was done within a couple of days after reported.
I went online, into my account, and I picked from the pulldown menu of things I needed to claim and then that created other options within that field. Then I picked the one that I felt most represented what I needed and I clicked submit. Home Shield got back to me the next day. An HVAC guy came out. We have seen him before. He was nice and efficient, and he fixed our problem. It was all done that day. It's now working just like it should be.
I was having an air conditioning problem, so I went online and said that to American Home Shield and hit submit. I got a few text messages and the appointment was set up. My interaction with the contractor was good. He was very professional and he listened to what I had done to troubleshoot it that far. He immediately recognized what the problem was. He tested it first to make sure that that was the correct problem, and then fixed it. Everything has been good since. American Home Shield has been good so far. We've had three ... read more
There was a little finishing nail that got bent sideways and was lodging against the wall of the garbage disposal so it wouldn't spin. The guy from Carl’s Plumbing found it in a few minutes and got it cleared. Everything is fine now. I was standing there right with him when he was working on it. He pulled it out and showed it to me. I had my hand in there, looking for it myself but I couldn't find it. He was observing protocol. I submitted the claim online and paid my deductible. The vendor did what they were supposed to do.... read more
My garbage disposal had locked up on me and I couldn't get it to work. The contractor that AHS sent came out. It was jammed up. I'm not sure exactly what was the cause of the jam, but he got it fixed and I hadn’t had a problem since. The contractor did a real good job. I haven’t had any problems with submitting a claim with AHS. They’re pretty fast about getting somebody out here to get it taken care of. I hadn't had anything but a great experience with American Home Shield so far. Having a warranty saves me a ton of money. ... read more
Filing a claim with American Home Shield is pretty simple and their contractors seem pretty good. I had a clog in the kitchen drain and faucet leak. Response Plumbing & Rooter came out and tightened up everything. They did a pretty good job.
There was a point when I thought I could get a better monthly rate and I went to a different company. I ended up firing them after the first service call and going back to American Home Shield. Sometimes, it's better to pay a little bit more per month on the premium to get what you need when you need it. When my garage door opener was not working and the garage door was not closing, I did my claim. I was given a four-hour window time frame, but I had to reschedule the company twice to get out here because of my work schedule... read more
I put up an AC claim to American Home Shield. I still have an issue with my AC, but I don't know if they cover that or it’s not under coverage since it's not broken yet. I have the AC on the attic. I have two units since I have a two story house. There’s a tray that goes with my AC. It seems like, sometimes, there's water in there. There’s a tray where that water is stored, and it is all rusted and about to get broken because of all the rusting all around. I don’t know if AHS can replace that before I get a huge lake in the ... read more
It's really easy to do service requests online and I've always enjoyed that. It's simple. When our unit wasn’t cooling, American Home Shield assigned someone fast. The company they used was very prompt and very helpful as well. The gentleman let us know in the evening that he'd be here the next day. He then came out and we found out our unit was frozen, and he was able to get it working again.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,762 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.