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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have two air conditioning units and one of them wasn't giving us cold air. Between the request time and the time that somebody was available was a week so that was kinda long. But it was during a hot period so I imagine they were busy. When Super Air did come out, they were very pleasant. I showed them what needed to be done and the guy said there was a compressor that needed replacing so he did so. He checked to make sure that we had cold air out of the register before he left.We've lived in this house since the end of 2... read more
The oven wasn't coming on. I called American Home Shield and put the claim in. I went through an automated system, and the process was pretty easy. It said that the contractor would contact me within a certain timeframe. It took the guy a little longer than what I expected. It was a holiday and we had a tropical storm. It was a lot going on so I wasn't really pressed by it. But when he got here, we come to find out that it's an old oven. There's a button on the oven that if it’s not set a certain way or pushed in, the oven w... read more
American Home Shield handled my claim for the ceiling fans. Their rep was excellent and the contractor they send out was very good. The fans needed to be replaced, so they just replaced them.
Many years ago, I was a Realtor and I started giving a one-year funded American Home Shield warranty to all my buyers as a closing gift for two reasons. It gave them peace of mind and if something didn't work in their new house, I wasn't the guy getting the complaint. They'd just call American Home Shield and have it taken care of. So when I bought my house 34 years ago, I signed up with American Home Shield almost immediately. And they have been wonderful. They're efficient, helpful and available.It's very easy to submit th... read more
I really liked the company that came out and worked with us on our problem. They were very nice. We were not getting hot water to portions of the house and they were explaining to me the issues in details, including how it affects the house and how things run. I liked the service. After they came out to inspect it, we found that the issue was the recirculating pump and something else attached to it that they needed to replace. As soon as they got approved and they had the part, they called to schedule an appointment. It was ... read more
The AC unit was not cooling properly and the claim submission for it was smooth in this case. The representative on the telephone was polite and professional. I received from American Home Shield the name of the service company that was coming. Then the service company called me and said that they would be at my place the next day within a four-hour time frame that they gave. The service from Kingwood Air Solutions was very well done. There was also a blocked line from the upstairs unit that had to be blown out or cleared ou... read more
Call centers operator response very frustrating
Always respond quickly and servicing agent responds well also
They take care of what we request of them
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,762 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.