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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Home Shield's website is pretty easy to use. It was pretty easy and straightforward to submit the claim. Once I submitted the claim, the job was assigned to company within 24 hours. Then the company contacted me the next day. The tech came out and did the job. He was very curious and he knew exactly what the issue was. He had the part on hand and he fixed it within 30 minutes. He gave me instructions as to what to watch out for for the next 24 or 48 hours and the AC is still working just fine.I had issues with the vendors wi... read more
Installation Service is good. They're one of American Home Shield's better contractors. They came out for a garage door that was not opening. Sometimes it does, and sometimes it can't get to the board in the garage door opener. I did the claim online and I got a text message. They also called right away. I like that. Doing it online is also much better than calling in a service because I can't stand talking to people that don't even speak English. They don't understand you and I waited an hour to hour and a half. It's terrib... read more
The fan stopped working outside on the AC unit, so it was not blowing cold air. That happened on a Sunday, then we turned off the AC and we made the claim with AHS on Sunday afternoon. Then, by that Sunday evening, we had an appointment already set for Monday. And on Monday, the tech came out and was very professional. We liked him a lot. He went out, looked inside, went up to the attic, then went outside and came back. We offered him water because it was hot outside, but he said no and that he had water. He also wore a mask... read more
I like that American Home Shield is quick. Our AC wasn't cooling and it was on a weekend when I submitted the claim online. A technician came out a couple of days later and found that the breaker had burned up. They switched it over to an electrician and it was the next day when he came out.
The AC was freezing up because there was a problem with the filters. It was a new property for me and the AC had double filters and it was working too hard. I had to use American Home Shield right away on this AC deal and it worked great. The tech from AAA All Brands Appliance explained to me what was wrong. It turned out to be a minor thing and he took care of it. He showed me how to avoid it from happening again. He also wore a mask and we were outdoors most of the time, so it wasn't difficult to take precautions. The AC i... read more
I bought a condo in August. When the house was inspected, the garbage disposal worked. It was probably the original garbage disposal that came in my 45-year-old building. When I filed a plumbing claim with American Home Shield, it seemed pretty straightforward. There was a little bit of a hiccup with the scheduling but it was because of the pandemic. They expressed that my kitchen sink wasn't draining and they bumped me up to get me seen faster.Someone from Intertech Maintenance Group came. He checked everything first and it... read more
I had a leak in my toilet a couple of weeks ago and the ceiling down beneath it was getting wet. There's a vendor that I like and they're really good. They're all professional and they know what they're doing. So when I called AHS, I told them I would prefer that vendor. I called AHS at 6:30 am because it was an emergency. They had a guy there at 10:30 am from the company I wanted and he fixed it. It was a good experience. I'm a woman living alone and anybody in my situation should buy a warranty plan with AHS. It's not that... read more
It was the capacitor that was wrong with the ac. It took the contractor the next day or a couple of days after I submitted the claim with Home Shield, but it was quick. Delta Heating and Cooling contractor came out and the tech took care of the ac, cleaned out everything that needed to be cleaned out right there and just replaced it. It went good. Malik was nice and awesome. Everything was done quickly and taken care of. I’m pretty satisfied with that claim.
The most recent claim with American Home Shield was good. It was for the air conditioning and the contractors were good too. They had to order the parts and three days after they ordered them, it was fixed. It’s working better. American Home Shield is a good deal.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,764 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.