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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
AHS customer service is good, but their ordering division is suspect. I placed a service claim (Washing Machine) on 5/15/23 and it’s 6/20/23 , my issue is still ll not resolved. Communication beyond customer service lacking in a major way. During this period the number of parts were ordered, meaning less than what is required to complete the repair, causing delays, my family and I are still waiting for the parts . On two occasions I was told by the repair technician what parts were needed as well as how many, and if there wa... read more
Business response:
Dear Anthony, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
I had AHS American Home Shield warranties with two homes for over 15 years. They approved all my claims and they provided great service. They were easy to access online to file a claim. The only the reason I gave four stars is because they raised my deductible twice during that period of time which made me switch to another company.
Business response:
Michael, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Kim
The time from the initial reporting the problem to American Home Shield and the time the problem is corrected, is entirely to long. I was without a refrigerator for almost a month. That is way to long! I probably jbwill continue with my contract but I am NOT happy about the length of time it took to fix my refrigerator!
Business response:
Jan, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.
They were able to get a service contractor out here and unfortunately my appliance was deemed nonrepairable. Within a week the new appliance was ordered and put in and working great.
Business response:
Dear Janice, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Kim
Prompt and good work and very professional
Business response:
Hi Ricard, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah
I submitted my request for service and received a call from American Home Shield the next day with the name of the contractor that would be dispatched to my home. The contractor reached out shortly thereafter to schedule a time for the tech to come to my home. The response was quick and the service was excellent!
Business response:
Vernon, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Kim
I have had great success on repairs till my last request . I have put in a work order for gas furnace and I keep getting the run around that there is no one in my area . Fbr has worked on my issues before and did a great job . They are still in the area so not sure what is going on . It is 19 degrees here and I’m afraid my house will freeze and my tenants will move out .
Business response:
Dear Nella, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
I never have to worry about emergencies or who to contact. Service is always performed quickly and I have been with AHS for ten years. I have always been very satisfied with their contractors and work performed.
Business response:
Marc, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah
Super Transparent, up-front pricing and the coverage options are quality. Thankfully I've only ever had to to contact them a couple of times, but each time I have AHS has been extremely responsive. The portal is very user friendly and easy to navigate, and it seems like they've done a good job of vetting the service providers they work with because I've been equally impressed with the work as well (Phoenix, AZ). For example, we could very easily have spent upwards of $1k servicing and tuning up our A/C unit since moving into... read more
Business response:
John, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 95,824 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.