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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Easy to request a service but when it comes to receiving an invoice, there is a challenge. The service provider Circa Service can’t provide the invoice since I did not pay them directly for the job and American Home Shield keeps putting up barricades as to why they can’t provide me with an invoice. I have had 3 different answers from 3 different agents so far. The first said she emailed it to me (which I never received), the 2nd said they couldn’t provide invoices to customers, and the 3rd said the plumber has yet to submit ... read more
Business response:
Kelsey, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Kim
Needed two companies to resolve. First on premier not so good. Second company very good
Business response:
Dear Penny, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Kim
The program works as advertised. I pay a monthly fee and copay on a claim and the problem goes away, every time.
Business response:
Curious, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah
Great technician, service and timeliness
Business response:
Dear Nicole, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Kim
For $65 a month it seems like I’m not using it enough to be worth it. Maybe something cheaper where I might not notice it as much.
Business response:
Dear James, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Kim
Honestly at this point it’s getting a little frustrating. I’ve had an open project for over a month and haven’t heard anything from AHS or Whitney services which is the service that’s supposed to be fixing my A/C. We tried to take care of things before it got real hot, but it’s still not dealt with, nor has there been any communication, and it’s getting hot in my home with my family. Hoping to resolve this soon.
Business response:
Dear Joshua, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Excellent customer service and quick quality repair!!
Business response:
Dear Kaye, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah
Overall better than no coverage, but quality of vendors, response time and increase in yearly premium with no substantive changes in services are drawbacks.
Business response:
Dear Love, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Kim
All service issues should be handled this easily. Problem was solved within a couple hours of placing the call.
Business response:
Dear Larry, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Kim
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 140,410 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.