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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The washer had problems with it. I called AHS and they set it up with Stuart's who worked on it. They found out that the washer needed some other parts before they could finish. It took a little time to get the other parts and to get them back again. Then they came back, worked on it, and got it set up. They did a good job and the washer is working fine now. Also, I enjoyed the talk with them a little bit and they seemed to be good workers. I live in a community in Atlantic Shores and they had to go through checkups and they... read more
My most recent claim with AHS was an air conditioner claim. The fan wouldn't stay on. I file the claim through the mobile app and then I got a notification that we would get someone assigned to us within 24 hours. That was a Saturday night and we heard from the contractor first thing Monday morning. The guy came out the next day and he was super friendly and really great. Everything was fixed while they were here. He had the part in his vehicle. We had two more claims with AHS before this. One with our washing machine and th... read more
We've had AHS since we purchased this house in 2013 and it's a whole lot better than it used to be. In the past, there was some issue about payment and they thought I hadn't paid something so I couldn't do anything online because it had my account frozen. I had to call every time, whether I wanted to or not. And having them call me or getting ahold of them when I had a problem wasn't the best. But it's easier now. I'm able to do it online and I've learned to call the contractors and make an appointment myself instead of wait... read more
My experience with American Home Shield was horrible. They said that something was covered in my house. But when a tech came out, he said it wasn't covered. For six weeks, they kept telling me they would give me my money back but they still haven't done that and it's been over a year now. I'm not gonna renew.That aside, I had a claim with them that was good. My hot water heater wasn't pretty good so I made a claim online and the AHS website was pretty good. I was to be given a call in 24 hours and someone would be out here i... read more
The contractors that came for my recent claim called about 20 minutes before they showed up. They got the work done and then they left. It was simple, easy and quick. The contractors that AHS have sent have been professional. I haven't had any problems. However, if I have to edit a claim that I already put in, it should be a little easier 'cause I did make a mistake initially when I put in that claim, but I needed to add something to it. I had to call them back and talk them through it and give them the whole number. It woul... read more
Everything was good with American Home Shield. The claims submission was fine. The contractor was nice and he did a good job.
American Home Shield has done good so far. We like it. The first time we called, we had a bad experience 'cause they didn't call us back. A week later, we called back and they gave us somebody else to come in for our air conditioner. From then on, we had no more problem. It went good at the end. This time, we had a leak in the hot water tank and JR Plumbing came out to service it. They were very good. The guy had to remove the tank and then put a new one in. He did it quickly and he was friendly as well. After he was all don... read more
The last deal we had with American Home Shield was good. The garbage disposal went out so the contractor came out the next day and changed it.
I called AHS when the dishwasher problem wasn't draining and they took care of the problem, so I’m cool. The tech did a good job. He did it quickly, too. The dishwasher is working now. The repair helped a lot. My wife uses the dishwasher once a month. So it's good that it's working. If she wants to use it, she can always use it.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,764 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.