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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Kintz Electric replaced the ceiling fan. It helps keep us cool now. It wasn't working and I contacted American Home Shield by phone to tell them about it. Their claims rep was good. Kintz was great as well.
I go to my account and submit claims with AHS online. Then, they assign somebody and they contact me quickly. The contractor schedules the date and they come out, take care of the work, and leave. That's been consistent among all of my calls. The most recent was when the faucet handle needed a rubber stopper, washer type. It needed a little piece that goes inside and the guy from C Mayes Plumbing & Heating did it in about 20 minutes, no muss, no fuss. He did a great job. All of the jobs that I have had with AHS have been gre... read more
We purchased our home in 2016 and Home Shield came with it that we elected from hearing good reviews to keep the product after the first renewal. We had a dryer claim and it went really well. All Appliance Service came out and they ordered a part. They came back once they got the part but there was still something that wasn't working properly. I was in complete contact with them. They just said to go ahead and put in a request to have them come back out so that they can order the other part to fix the other function, which I... read more
We had a leak and we saw that there was spotting on the first floor of the building. We didn't know exactly where it was coming from. When I sent in the claim, I tried to do it online and it didn't pan out. So I ended up calling instead. American Home Shield said they could get somebody out there soon and they would follow up with me, confirming when they could come out. Later on, they Hardy Plumbing was coming out and they gave me their number. I called Hardy to find out when they get could get out there. Then they came out... read more
I purchased a house two years ago and for the first year, American Home Shield was included at no extra charge for me. On the second year, I renewed to keep it and it's nice to have that protection. In case I need any service, I don't have research how much it will cost me to do the repair of any covered appliances or service. It definitely saves time and gives me peace of mind that I don't have to worry about that part. I also expected I will have to wait months for someone to come out for service and it was much faster tha... read more
Everything wiht J & M Heating, Cooling & Plumbing went really well. The tech was very knowledgeable, polite and professional. The tank on the toilet was leaking. He replaced the gasket and the whole job took less than an hour. This is the first time I used American Home Shield, and the process seemed simple.
My most recent claim with AHS was for the garage door and the washer. I went online, logged into my account, and requested the work. It was good with the contractor that was sent out but I'm not so happy with the garage door repair because I had to wait almost a week to get it done. American Home Shield always seems to put people on the bottom of the repair list. For the washer, they had to come back because the tech had to look at the model I had even though I had told the rep who took the phone call what the model was so t... read more
Our AC was not responding to the thermostat and my claim for it went great. I asked the tech what the issue was and how I could keep it from happening and he explained everything in very good detail. So I understood everything that he was talking about and how to take preventative measures and stuff like that. Everything is working great.I've owned my house for almost 10 years now. Luckily, I had other warranties that came with the house 'cause it was a brand new home. But those warranties are running out by the end of this ... read more
Kingwood Air Solutions replaced the thermostat on our AC and so far, so good. Their tech is very good and very professional. He did a good job. American Home Shield was efficient and professional. I felt confident in them. I had done two claims so far. We had to have the disposal replaced and then the thermostat which went pretty smoothly. It was very frustrating the first time because they didn't seem to be able to get someone out here but then they did. It took them a day to get it together because we had a storm approachi... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,766 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.