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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I called American Home Shield but I couldn't get a live person on the phone. It was just a detailed description about the house isn't cooling. The AC is running but blowing hot air and AHS said that they would send somebody out. They sent in the claim and this company, Preventive Maintenance, called me probably within an hour. They called me on a Saturday so, the earliest they could get out was the following Monday and they were there right on time. They were absolutely phenomenal. I would use them on a personal level if I d... read more
When I had a thermostat go out, I called and it was automated. That was on Saturday and a nice young man then came on Monday morning. He was clean-cut, well-dressed, and certainly knew what to do. It only took him about 15 or 20 minutes to replace the thermostat and then he was on his way. The only thing that I didn't like happened on Saturday and nobody can help that because nobody works on the weekends anymore. Other than that, that Monday was the first working day and they were here within two hours or so of the day start... read more
Everything went kaput on our gas stove and the panel, and there was nothing on the screen. The service guy from 4A Appliance Repair came out. The issue had something to do with the electrical system. He got that back operational. Then, a few days later, the stove part didn't work, and we weren't sure if that was involved with what caused it to fault out four days earlier when he came out the initial time. But then he came out and he replaced the little part that lights the stove.I did the claim online to American Home Shield... read more
A microwave went out and we did a claim for it online. American Home Shield's website was good and very easy to use. They let us know when the contractor would be out. We ended up calling Tommy D Appliance and they gave us a date that they would be out and they were here on time. They were very professional and told us what they had to do. He had to order a part, and he gave us the date that he would be back to make the repairs. He was back on time. We use our microwave every day, so the repair has helped a lot. So far, I ha... read more
I've been a customer of home shield for several years now and have truly appreciated the security of knowing that every appliance and system covered by my policy will never cost more than $ 100 to repair.
Our air conditioner was freezing up on us. I made a claim online and AHS' website was very easy to navigate. I like it. I was to be contracted in 24 to 48 hours and be given the information on the people that would come out and work on the AC. For this claim, it was Legum’s Heating and Cooling. They were outstanding and very professional. They were very quick with their job and they explained everything to my husband. Our air conditioner is excellent now.
I still got the problem with the dryer. The guy came out and looked at it and he said it was not broken. He said it seemed to be the vent but it was totally clear and you could see right through it. He said it was too much humidity but I have a dehumidifier in my laundry room. I tried to call American Home Shield back on it. After being on hold for over an hour, I just hung up. Everything you gotta do with AHS is online. I was on hold for an hour and 45 minutes just to make that appointment. I hate that AHS paid this guy to ... read more
My AC was making a lot of noise and it wasn't cooling. The unit was freezing inside and it was dripping water. I was stunned when I made the call to American Home Shield about it. I put the claim in and I got a call immediately. That was good. A tech with Central Jersey Heating and Cooling came and he identified the problem immediately. Before he even got here, he told me to turn off the unit and just put the fan on. He would see what was going on when he gets here. When he got here, he saw that the unit was low on Freon and... read more
I'm selling the house. The other person's inspector said that the AC was not working properly. He said that the compressor mount was cracked and there were a couple of things like that. I needed to get it fixed. So I called American Home Shield and their tech came out on time. He was on point and he knew exactly what he was doing. He was really nice and professional. He said that the compressor was mounted to concrete and not to a plate on the side. He went through everything that the guy did or said and he showed it to me. ... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,766 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.