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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
American Home Shield sent Cutting Edge for an electrical problem. The GFI socket wasn't working. I went online to submit the claim. American Home Shield emailed me and told me when the mechanic was available to come. Cutting Edge did really well. Their service was top-notch. The mechanic was good. He was on time and was informative.
The issue ended up being a leak in the shower but it wasn't covered under the warranty. I was figuring it wasn't gonna get covered just 'cause there's a lot not covered for the shower but it was worth a shot. So far, everything's been good with American Home Shield. I've been with a few home warranties and they have probably been my best experience to date. Filing a claim is really easy to do. You can do it via the web.One of the biggest things that stands out is when the contractors come to the house, they don't sit there a... read more
We’ve had American Home Shield in the past and this time, we had it just a couple of months. It seems like when we buy a new home, the home comes with a warranty for a while, and then it lapses and then we go back to it. So, we’ve had them off and on. I filed a claim years ago. I would rather talk to a human than a computer when I call them but I understand that's just the way of the world. We’ve only filed one claim this time. The AC was not cooling properly and my husband handled the claim. He didn’t complain so the contra... read more
I went online to alert American Home Shield that I had a plumbing issue. Navigating their site was pretty easy. They sent a technician over from PHD Mechanical and he fixed my problem in five minutes. Things have been working very well since then.
The service guy from Whitney T Holdings figured out what the problem was really quickly, took care of it, and he was on his way. He wore his face mask and distanced himself. So far, American Home Shield has been all right. It’s the one that the Realtor said that they normally use, and they’ve had really good luck with it. We've had it since we closed on the house on July 13th of this year, and we've used it twice. The second time I did a claim, I didn't have any problems. The first time, I had a little bit of problem with it... read more
American Home Shield is user-friendly and easy to manage even from overseas. It is very simple to use. If I have to make a call or a request, I can go online and input the problem. It's very convenient, especially when I was in Japan. I could do it all online. Plus the agency that I use can make the calls and the request also. I have a home that I'm renting through an agency. I was told was there was a problem with the AC and it turned out that there was a leak. American Home Shield sent out Breeze HVAC and they went up into... read more
Recently, I had a claim for my microwave that I submitted to American Home Shield. Their contractor from Proficient Appliance Repair came. Three weeks after, I was told that they could not get it repaired and that I was gonna get refunded up to $300. That was an awfully long time after. Other than that, I got a new microwave and I need to submit the bill to get reimbursed.
There was a pipe that was disconnected from the bathroom sink and the contractor did great. But I have had issues with different contractors that American Home Shield have on their list, and it was difficult to get it reassigned. I had one situation going for a month where the contractor came out and they said they would be back the next week. They closed the ticket saying the work was completed. They never came back out. Multiple phone calls, messages, etcetera, both to the contractor as well as American Home Shield. Finall... read more
My water heater was not heating the water and I called American Home Shield. They were quick to respond when I first put in my request. It was a good interaction with the contractor. They were very personable and professional. They explained what they were doing and everything was taken care of. The experience with AHS was a good one. I don't have any complaints. I never used a home warranty before so this is my second time making a claim. Everything went smoothly.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,766 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.