This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had water leaking and I thought it was from my dishwashing machine. There was water all over the floor in my laundry room. I called Home Shield out and they a contractor within 48 hours. It was found that the leak was from my heating so Home Shield sent another company out without charging me an extra fee. Double D Heating came within a couple of days and the tech from there was very nice and supportive. He explained to me what the issue was and showed me what to do the next time so I didn't have to call Home Shield.The pi... read more
We've had very good experience so far with American Home Shield. We've had them since '99, so it's been a long time. When our breaker initially was being tripped, I had to go out and keep flipping the breaker back on. The condenser that's located outside then stopped spinning, so I turned off the AC inside the house, so that it wouldn't burn up anything. I called American Home Shield and they sent someone out. The gentleman from Efficiency Experts checked the unit, and he said that the capacitor was the issue. He replaced it... read more
I started thinking about things that I don't want to pay to replace and because of the age of the home, I decided to get a warranty. Recently, I contacted American Home Shield when our ice maker just stopped making ice. I did it online and it was fine. I liked the guy who came as well. He was thorough and now, I don't have to buy ice anymore. The ice maker is working so far.
We had a thing in the toilet that was attached to something that was supposed to clean the toilet. It was supposed to hook over the head. It came loose and went down and plugged up the toilet. Then I tried to get it out. I called AHS to submit a claim for it. The contractors came out and the guy fixed it in a few minutes. He was a decent person so I was favorably impressed with them and the way everything was handled. They were very businesslike, polite, did their job and left. This recent claim experience with AHS was reall... read more
I submitted a claim for the AC unit at my rental to AHS. At first, I tried to submit at night but their system was not picking up. So, in the morning, I placed my complaint again and it went through. Their contractor R Harris A/C and heating came and replaced a part. Everything is good now.
The contractor replaced a motor and the AC is now working great.
The water heater wasn't working properly. I called and did a request. The guy from Clean Rite Dream Service came and he said that he needed to see if they needed to replace something. He replaced the whole water heater. He was very professional and he explained everything about the new unit. Everything was great.
The air conditioner wasn't working. It wasn't getting cool when we turn it on. I called Home Shield and they told me that someone will be coming out. I have two ACs and the tech checked the big one, but he said it was a bigger job than they could handle so Home Shield sent Rush out to see it. They were very courteous and very knowledgeable. They needed to get some parts for the AC and they called me to let me know when the parts would be in. Every time somebody was coming out, they would call me and let me know that they wer... read more
The motor had seized up on the dryer and when I sent in a claim with AHS, they sent out a tech who replaced it. They handled it properly and to my satisfaction. With AHS, you got to know what is covered and what's not. For example, I had another recent job through a leak on an air handler and apparently, it was caused by a cleaning that needed to be done. So, that was extra 100 bucks on top of the charge and my $75 fee didn't give me anything. The techs just came out, told me what was wrong but said that I couldn't fix it un... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,766 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.