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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a plumbing issue. I went online and asked for the service to be done. The gentleman and his helper came in and identified themselves. I showed them the problem and then they went right to work. They had the parts with them already. They had it repaired that day. I was very satisfied. AHS is worth every penny.
I had a leak where my water heater was, an area was flooded with water, and the water pressure was low in my house. As soon as I submitted the claim online, American Home Shield told me somebody would be reaching out within 24 hours. It’s quick and easy. Someone then called the next morning, and they said they're gonna put me on the schedule. A-1 Plumbing came the next day and they were very friendly and knowledgeable. They showed us how the system worked, and we really appreciated that. Now, there's no leak and the water pr... read more
My AC quit turning on. There was some water that had built up which would cause it to freeze over. Myers Comfort was sent by AHS and they were quick. I had to reschedule my appointment with them as it was when I was out of town. Once I rescheduled, the tech was out within a day. He fixed the issue on the first trip to my place. He cleaned out the water and fixed what needed to be fixed.
I've been an American Home Shield policyholder for many years and I continue to do so because I find the service exceptional. I requested a service online and the provider was sort of allocated. The claim was all taken care of very easily. The guy was called out because we didn't have hot water. While he was here, I talked to him about the blocked drain. He said he could do it while he was here but it couldn't be same call and he'd charge me 75 bucks to sort it out. Given that it was the same as the copay, I said, “Fine. Let... read more
I'm glad that I got the policy with American Home Shield. I feel pretty secure that if something happens, they would be there for me. They were very punctual and called back right away for a claim I had. They took my deposit and got me a plumber. The plumber came out and evaluated everything. He was so knowledgeable. I had other people look at the issue and they couldn't figure it out. But the plumber who came figured it out immediately. I ended up soliciting his services to fix the things that were not covered and I thought... read more
I've used American Home Shield twice and they were good both times. Recently, the AC was leaking through my ceiling. It was stopped up. It was later that night when I sent the claim in and the technician was out the next day. He was very quick, maybe 45 minutes at best.
Whitney Holdings handled the claim excellently. John, their rep, answered all of my questions. He was a star and he nailed it. A lot of people get upset when people are asking questions but he appreciated me asking questions.
There was a clogged line on our AC and I tried to do it myself, but I couldn't figure out how to get it cleared out. Condensation was forming and it drains out from the unit in the attic outside. I made a request online and it was easy. However, I was to the point where I was getting ready to call to find out whether or not the request had been submitted and received. It would've been helpful if there was a way that they could let me know, "Hey, we got this, and you'll hear from somebody within 24 or 48 hours." At least that... read more
The strangest thing was happening with my garage door. It was opening by itself but it wouldn't open or close when I wanted it to. It was crazy. It was in the house when I have bought the house and I've been here for 11 years now. I don't know how long these things are expected to last. Mr. Fix It came and their tech said something wasn't talking to the other. They sent the order in that same day that the mechanics of the door needed to be replaced. Before I could even call American Home Shield and to ask if the guy told the... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,766 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.