American Home Shield

Karen 

on American Home Shield

4 years ago

I submitted a claim to American Home Shield online because the wait was too long on the phone. It was like an hour's wait. The contractor came and repaired the oven. They said they couldn't repair the microwave. I was told to call somebody and talk about getting a new one, but I cannot get through the line. They're also not open on the weekend. I still haven't been able to get in touch with the people. Overall, as far as getting a repair, the experience was excellent but trying to get an item replaced was awful. 

Carol 

on American Home Shield

4 years ago

The technician who came out for my garbage disposal claim was pretty professional. He came out and he was in and out in probably about 30 minutes, give or take, a few minutes. He had to replace the garbage disposal. So far, American Home Shield been pretty favorable. I've called them three times. Out of three times, two times they were able to actually fix the problem. There was one time when they fixed part of the problem but then the part was not fixed. But I didn't bother to call. 

Pauline 

on American Home Shield

4 years ago

Midsouth Electric came out for an electrical issue. The guy was fantastic and he fixed it. He did it quickly and efficiently. He also took precautions with the mask. I was super happy. American Home Shield is great. No complaints at all. 

Linda 

on American Home Shield

4 years ago

Grady's Air Conditioning was very good and very professional. They had gloves and mask and they wore things on their shoes. I called American Home Shield at 9 o'clock that morning and at 2:30 that afternoon, my AC was fixed. It's working great now. I've been using AHS for a long time and if all of their things are gonna be as quick as this last time, then I'm satisfied. 

Tarek 

on American Home Shield

4 years ago

The contractor had a very good attitude and was a very respectful guy. He came and fixed my shower because the seal where the knobs were was leaking. He fixed the seal and everything’s working good. I like that American Home Shield is there for me when I need them. Keep up the good work. 

Zalima 

on American Home Shield

4 years ago

My oven wasn't coming on so I went online and put in the claim. However, I didn't feel like the website was too user-friendly. I wound up calling in. American Home Shield called me and told me who will be coming out and that I would get a call from them. Bert's Appliance Repair was pretty quick with the call and setting up an appointment. They were friendly and efficient. They had to come out twice. The first time, they didn't have the part and they had to order it. But it only took a day or two for that. They replaced some ... read more

D. 

on American Home Shield

4 years ago

Recently, I had the refrigerator fixed because it was making loud noises. The only thing that makes me nervous is that sometimes I worry that I'm gonna file a claim, it's not gonna fall under what I'm covered for and they're gonna charge me the $100 anyway. So if they had some way to give peace of mind. I haven't had that happen yet, but I often worry about it. Otherwise, AHS is good. 

Robert 

on American Home Shield

4 years ago

I've had a couple of things with Home Shield and one of them was a claim on a dishwasher, which magically started to work all by itself again. But when I submitted the claim, Home Shield gave me a vendor that would handle it. The vendor apparently doesn't work on that type of dishwasher and didn't contact me about it. I've been waiting for a week to get the dishwasher issue handled. I called American Home Shield. They said, “Oh, well that company apparently doesn't handle the type of dishwasher that you have.” I said, “Well,... read more

Debra 

on American Home Shield

4 years ago

We couldn't get the outside spigot for the hose to turn off. It kept on drizzling. The contractor was here the next day and replaced that. Now, it's working. It was very easy to use American Home Shield.