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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Submitting the claim to Home Shield was simple. I've done three now, and usually, I would get a notification saying that, "The company will contact you." But I didn't get that was Atlantic Repair and I called them a few days after I submitted this claim. I had to schedule the appointment with them separately. But usually when I work with Home Shield with everything else, and they do the work themselves, it's great.I had Atlantic Repair come because my fridge broke and they needed to order a part. The man told me it would be ... read more
I like the usability and the trust of, "Hey, if something breaks, we got a warranty." My water heater was not working, so I did a claim online. Conklin Plumbing came out the next day to fix that and it went really well. They were timely and they went above and beyond. They installed the first part that still didn't work, but they were able to solve the issue. They got the water heater fixed and I had the hot water that day.
Someone from Total Quality Air came out for a claim I made with American Home Shield. The tech was on time. I told him where the unit was and what was going on. He went around the house and fixed it. He had to put something in the air conditioner. Within 10 minutes, he was done and gone. The air conditioner works fine now.American Home Shield has been wonderful. When I had trouble with my refrigerator, the technicians that came out for that did wonderful jobs. The first time it was for the ice maker in the refrigerator that ... read more
The guy from Realty Rekey was very professional, and he took care of everything. He maintained a good social distance and kept his mask on when he was in the home at all times. He probably handled the whole rekeying process in about 15 minutes. It was great. Filing the claim to American Home Shield was fine. I did it directly through online. American Home Shield is great.
My recent claim with AHS went well. Everything was good. We had a problem with the dishwasher. It was not draining well. Then the water was coming out. The contractors came out here and they fixed the tubes, and it was there, they just tied it up.
The temperature on the freezer was not regulating properly and it was making a loud noise. So Lucas Appliance came out and fixed it. The problem was that the fridge had been unplugged and to be able to properly know what the issue was, the tech said that it had to be plugged in for 24 hours. So he fixed what he thought was the problem and told us to call him back if there were any other problems. So I did and he came out again and fixed whatever else was the issue.The claims process with American Home Shield is pretty simple... read more
When Bestway Mechanical came out, they fixed the tank inside of the commode. But a couple of days I went out of town and when I came back in town, I noticed the water was running very, very slow. I thought it may be in the neighborhood so I checked with my neighbor. There was nothing the matter with his services. There was water pressure. So I called back yesterday and requested them to come back out and look at the plumbing system. They gave me a time between 8:00 and 12 o'clock. I figured they would give me a two-hour wind... read more
SWAT Plumbing came and they were on time. They were quick and cleaned up after themselves. They replaced the garbage disposal. It’s now working great.
I did the claim for plumbing to American Home Shield through the portal and it was user-friendly. The issue happened on a Thursday evening so the contractor wasn’t able to get here until Monday morning, which meant I didn't have hot water until then. Their time frame does not include weekends so they were technically here within the period of time. It just was an unfortunate timing but they fixed it. Also, they had masks on when they came out. AHS has met expectations on what I signed up for.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,883 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.