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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had to get my AC fixed, and the tech who came out fixed it. He didn't go inside at all until at the end when he had to make sure that it was working. He did everything outside. He was very friendly and polite. It was really easy submitting the claim to American Home Shield. My experience was excellent. The turnaround was fast.
The whole AC unit didn't work and wasn't producing any cold air. I submitted a claim with AHS and the process was really simple. It was very hard to reach any actual human on the phone and I was on hold for an hour and a half. But online, it was pretty straightforward. Aside from that, the techs they sent out were very prompt. They got back to me right away and came out quickly to get my AC fixed.
We've been with American Home Shield for over 20 years and it's been great. Leak Seekers came for a leak around the base of the toilet. They were great. They were on time, prompt and took care of the problem. Now, we don't have to worry about a leak that could damage the foundation.
Our recent claim with AHS went beautifully. Sam, the owner of Rainbow Electric, came out at least three times. One time, we hired him separately to do electrical work. He was very efficient. When he says he's gonna be here, he’s here. For our personal work, he was reasonable and he did a good job compared to some bad electrical work we have had done. So I really appreciate him.This last time, AHS arranged another electrical company, and I'm not sure quite where they were located. But for days, nobody contacted me. I had thei... read more
My dishwasher was leaking water from underneath. A tech with Arizona Value Appliance came, took the dishwasher completely apart then put it back together. He didn't communicate very much so it was hard to ask him any questions. It was like he wanted to do his job and that was it, which was totally fine. At the end, he left a piece of paper that said the company would call when the parts were in and he would be back. He came back but I had to leave that day due to an appointment. When I got back, everything was done and compl... read more
We've only put in a single claim and it was to have a plumber or a water heater specialist come out and look at our tankless water heater that had stopped working a couple of days after we moved in. My wife just went online, submitted the claim, and scheduled an appointment to have one of the AHS contractors come out and visit us The contractor who came was very knowledgeable. He sort of went above and beyond in helping us figure out what the issue was.Ultimately, it was not something he could assist us with 'cause it wasn't... read more
We have been dealing with a slow drain problem in our basement (laundry and floor drain) for at least 5 years but did not relate it to the AHS coverage. When our kitchen sink faucet started leaking we called for help. In the process I realized the drain problem might be dealt with in the same call. The guys were great. The drain clearing process was quick and effective. The kitchen faucet was replaced and now we have both functions back.
When I signed up with American Home Shield, I didn't realize that I would still have to pay out of pocket each time something went wrong. Still, paying $100 in copay is not a big deal in the larger scheme of things. American Home Shield has pushed for later dates though and it took two weeks for my leaking dishwasher to get looked at. I had to keep using towels until the appointment date came. Most recently, the contractors they sent for my AC unit, Loganville Heating and Air came after three weeks. They were nice and they w... read more
Great service and response time! Professional technician! I highly recommend American Home Shield for a great piece of mind! I have had the warranty for 7 years and never once have I had a problem when needing to have a repair made.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,734 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.