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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had a little noise coming from the hot water tank and it was squirting water out of the sprout that leads to the pipe that leads outside. And there was a flow of water that just flooded on the outside and it went all the way to the street, which was unusual. We called up Home Shield, then the plumber from Alvarez Plumbing Services came out and indicated that too much pressure on the tank caused it to leak. They came out and changed the valve a few days ago and everything seemed to be okay now. They were professional and f... read more
I was having like a bad time with drainage. American Home Shield sent someone out and it was very quick. The claim process was simple. I had an easy time. I've had a good experience. So, I'd recommend it.
The spa was draining into the pool. I submitted a dispatch request online and it's much better than calling. You can't get anybody when you call. You wait like an hour and a half to get somebody on the phone. The only option is to use the website. The contractor called the day before and said they would be here between 8:00 and 1:00. The guy was great. He replaced the check valve, the actuator and the air blower. There was something that was burnt out which would power the air blower to create bubbles in the spa. He said tha... read more
When the tech from Cecil and Sons tested the AC, it didn't have any power. He thought it was the capacitor so he replaced it. That worked for a couple of days but then it stopped. Some part of the AC system wasn’t working anymore. It was blowing air but it wasn't cooling. In any event, something else was wrong. So, they are coming back to make that repair.The technicians were very professional. They were here on time. They explained what was happening and showed my son what was happening. And the tech took a picture when he ... read more
The first time that my wife submitted the claim for the air conditioning, there was a problem with the website. So, she had to go back and do it again but she said it was simple and straightforward. Our upstairs air conditioning wasn't cooling our game room and our media room. It was determined that the unit itself was functioning as designed, had plenty of Freon and it was cooling just fine. But when the home was built, there was no adequate ventilation put into those rooms to cool it down. There was only one register in ea... read more
I've been with American Home Shield for years and it's been fine. However, when the website asks you what's wrong with your appliance, it doesn't give you an opportunity to tell them what's wrong with it. It gives you options to choose from and sometimes, I notice my option isn't on there. Recently, GE Appliance came out for the oven. Every time I turned it on, it did an F3 sound. The guy said because it was so old, the parts could no longer be found. They're now ordering an oven. They sent me pictures of what to expect and ... read more
I had two work orders. One was for a stove and one was for a dishwasher. The contractors went out about the same time. The dishwasher situation took a couple of weeks. They came out, fixed it up and did a great job. The stove issue, it's been about three weeks and I just haven't heard anything else. But the contractors came out and evaluated. It turned out to be the outlet and not the stove itself. All in all, they did a good job. The service of AHS has been good. When everything works, when the contractors work, when AHS an... read more
The contractors that came out for our recent claim were outstanding. We did not have any difficulty with the submission process with American Home Shield. The claim was for the refrigerator that went off. It leaked water and quit running. The contractors looked at it and did a little something but it didn’t work. I called them back the next day and they came out promptly and diagnosed it, ordered the part and came back last week and fixed it. They did an excellent job.
Our washer washed one load and then suddenly it stopped. The water wasn't spinning and the thing in the middle wasn't turning. Submitting a claim to American Home Shield was very easy. I called them on a Friday but then I didn't hear anything about my claim until Monday. Their contractor from Hotshot Appliance came 'cause I called. Other than this issue, everything was perfect. The tech from Hotshot was every polite and helpful. He fixed my issue and he was gone. I've had AHS for years and years. If I need something repaired... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,663 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.