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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had a leak in our kitchen sink faucet. We couldn't determine where it was coming from but it was leaking from the top as well as underneath the sink. It was something we didn't feel confident about trying to repair ourselves. It had been going on that way for three days. The claims process is pretty easy. American Home Shield quickly set me up with a company. The company called me the next morning because it was late in the day when I requested it from American Home Shield. They set up a time for the following day and the... read more
Wait time on phone for service response.
Home Shield is so backed up that it’s hard to get in touch with them sometimes. But once you get ahold of them, the people are very thoughtful and helpful. A toilet needed some work. They said they would call the contractor and that I would get a call fairly soon after AHS called them. Sirius Plumbing & Air Conditioning did some other work for me, so I requested them. We've had Home Shield for years and they have helped us on a number of different things. Overall, they're a very good company.
No problems. Approved the replacement right away.
Call was responded to very quickly, service was provided in a short order and all was well. I will use them again in the future. We have been AHS customers for several years.
Prompt responses and great business referrals
I have AHS in a rental property and I have them for my other home as well. I hadn't had any issues with them and I always get good results from the service as well as from the people that they provide to come out and work. That's why I continue to let them service my home. I also love that they give you the option to decide if you want the service contractor that they'd send out to come out there or if you had someone else in mind. I like having that control and not be forced to work with a company even if you're not satisfi... read more
AHS is difficult to communicate with; customer service follows only the scripted responses with little concern or ability to listen to the customer.
Great service, very quick and professional repair of the problem. Would highly recommend this firm. Professional, knowledgeable, courteous, and totally understands customer service.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,453 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.