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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The garbage disposal had stopped working and it was leaking under the sink. It was flooding. It was so frustrating being able to file the claim ‘cause at first I couldn't do it on the website. I called but I couldn't get anyone from AHS on the phone. It was explained to me it was due to COVID and they're not in a position to make claims over the phone, so I had to use the website. But when I went back to the website this time, it seemed to work. It was pretty complicated at first. I was told that Neighborhood Plumber & Roote... read more
My experience with Dave and Sons Plumbing was perfect. It was professional and quick. The guy came out the same day that I filed the claim. He had a mask on, was wearing booties and not a whole bunch of tools with him. He stayed in one area and checked everything. I had another issue with my washing machine and American Home Shield sent someone out. They said they couldn't do anything because I needed to move my washer. It was a double stack and I couldn't move it so they left. I ended up not using American Home Shield to do... read more
we have been members of AHS for decades and every time, we have an issue in our homes, the staff at AHS are extremely helpful, friendly, professional and always willing to go the extra mile to help us with our home issues.
I was having difficulty doing the claim online because I didn't have my contract number. I did a call-in because I had two different problems, plumbing and AC. I did one the one way and did the other the other way, and both of them were quick and easy. With the AC, the overflow thing was leaking, which it shouldn't. I called American Home Shield and they called DJ's HVAC Services. The guy came in with mask and was very polite and kind. There were a couple of boxes blocking the way up to the attic and he moved those. He told ... read more
Doctor Cool put a fan motor on our AC. It took a while for it to cool off. It finally cooled off and two days later, it got hot again. So they came out and put a bigger fan motor on. Now, it has been fine ever since. The guys from Doctor Cool are very good and knowledgeable. I feel very good with American Home Shield.
The first time the tech came out, the safety switch on the washer wasn't activating properly, so he fixed it. Then a few weeks later, it was fully broken. So he came out, assessed the issue and gave us a temporary fix. He came out yesterday to install a new switch. He was awesome. He had his mask and his booties. He kept to himself besides talking with me to kind of diagnose the issue. It was great. I've used AHS a couple of times this year to fix random things and they were pretty quick and easy to get things scheduled. So ... read more
American Home Shield sent J-R's Water Well Service, and they had to replace the pump. It works good now. The claims process with American Home Shield was fairly easy. Our experience was very good.
I did a service request online for American Home Shield for the maintenance of my air conditioner. I got assigned a local contractor but they couldn't see me until the next Friday. I'm Las Vegas and with my AC not working, it was hot. I knew I could get an earlier appointment with another company so I tried to do that. Unfortunately, there were some managerial changes that made it so that the person whom I was speaking with at AHS was unable to change the work over to the company I wanted. I had to drop the existing work ord... read more
American Home Shield was recommended by our Realtor. Reporting a claim to them was pretty easy. I figured out what to do pretty fast and everything went along pretty smoothly. I had a claim for rekeying and they sent Ameri-Tech Locksmiths. The contractor showed up on time. He asked me what I wanted to do. He was professional as well. He was a really nice guy. I will use him again.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,004 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.