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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
American Home Shield, AHS, has always handled all my home warranties very efficiently as I've moved from State to State with my work. Now, that we're finally settled and retired AHS continues to provide excellent Customer Service.
It is incredibly important to have a home warranty especially if having an older home. I cannot afford to fix the things that needed to be fixed without insurance and so I've had AHS for 13 years now. It's just that the phone system is not great. It’s very difficult to get ahold of somebody and they don't tend to know what you're talking about when you ask them questions.Recently, our appliance was not working. TNT Ventures texted us when they're gonna be there 10 minutes before they're gonna be there, and the timeframe that... read more
The professionals that American Home Shield has provided have been good. I've had to use them four times since I've been here and they have sent professional people who do their work well, and I do appreciate that. The people from West End Mechanical that did the work on my air conditioner claim were good. The air conditioning is working too good. My house gets so cold that even when I set it at 75 or 77, I can't hardly stay in it. But I would not recommend American Home Shield because my plan went up and I didn't know it. T... read more
When I needed them they were there and performed the job professionaly.
I like having the home warranty program for basic issues, however I wish it was more comprehensive and preventative. I would use the program more if they offered preventative maintenance and replacement discounts on equipment for members.
The guy from Aaron Plumbing did an excellent job on our plumbing issue. I don't have a catch basin so they had to remove my toilet in the basement to allow them to do a technique and that would allow it to get flushed out to the city sewer. Now, the toilet is working as it should be. But I have a problem in the main bathroom but so far, so good. The claims submission with American Home Shield is pretty straightforward. I call and just tell them. It's pretty smooth and streamlined.
There was no air coming out of the air conditioning. We live in Fresno and the heat is 110. Having no air conditioning for a few days was horrible. I called Home Shield to file a claim and I was really happy it was done right away on Monday. Clovis Heating and Cooling came out and I really like the service. Home Shield does a good job. I've had a couple of claims and the guys worked very fast.
My garage door wasn't shutting correctly. Submitting a claim online to American Home Shield was easy. I just picked whatever was wrong and they set a company to come out to look at whatever my problem is. AHS's contractor, Flash Garage Door Services got sent out and the techs from there looked at my door. It was pretty badly off so I had them replace my doors with the opener. With AHS, if a problem is major and the tech has to order parts, it takes a week or two for things to get taken care of. Still, everything has been fin... read more
I normally call American Home Shield on the phone instead of trying to do it online because I wanna be able to explain what's going on. I'll get a text or an email that says my contractor has been assigned, which normally takes a couple of hours. It's fast and it’ not a long process. The contractors have all been very good and I've not had an issue with any of them. I've learned to try to take a video of stuff acting up because if it doesn't act up in front of them, they can't diagnose to fix anything.I called AHS for my ele... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,453 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.