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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Five Seasons were sent out as a senior technician because after the initial repair of the air conditioner, I was still seeing water. Since AHS has a rule that if you have somebody out twice, you wanna switch to a different team. I didn't ask for a different team, they sent them out to have a check. He could not find anything else wrong after he did that, and so we went into a monitor mode. He asked me to monitor it for a week and see if it did it again. After that, they just went ahead and closed the claim because it wasn't ... read more
It's been very easy with AHS. My washing machine won't start and the tech from Professional Appliance Repair looked at it and said that he was gonna have to order a part. He said it could take 7 to 10 days and that I would hear back from them in the procurement. I'm still waiting on parts. I've had a dishwasher claim, too. It was a very small issue and the tech was in and out in two minutes. He fixed it.
Both the lights in the refrigerator had gone out. One went out one day, and another one went out a few days later. The Ken's Appliance tech got out in a couple of days after my claim was sent. He and his boss decided that if they replaced one of the lights, the other one would then work. So, that's what they did. But then, the other one did not work so they had to order another light for it. The total time frame was around 12 days. Other than that, both techs were on time, courteous, and professional. It was the first time I... read more
I had a pool equipment claim with Home Shield and it was when all this COVID stuff was starting. The contractor came out and they replaced the part, but they were supposed to come out again to test the heater part of the Jacuzzi. The water level was a little low that day. I called Home Shield and they asked to call the company directly to schedule them to come out because they were still within the time. But the company's office was closed. All I could do was submit an online request which was not answered. The heater part w... read more
The AC units were not cooling and there was some issues with some of their refrigerant levels. We asked AHS for a service and they have been responsive with everything. The vendor, A-US Air Conditioning of Texas, had a little bit of trouble scheduling the appointments but ultimately, they serviced both units to the degree that they're working now. The claims process has been easy and we've been pretty pleased. Other than that, we had to have the technicians come out a couple of times and one of the installations that they di... read more
American Home Shield has been quick, efficient and complete. I just went to the computer and requested someone for a plumbing issue. Then I followed up the next day and spoke with someone from Brick Street Plumbing. The plumber was very courteous. I told him that he could pull on the driveway and he actually said that they would pull on the street. Everything has been good. Unfortunately, I have to put in another claim.
American Home Shield assigned my pool repair claim to Expert Pools. It was after 5:00 on a Friday and I thought I was not gonna hear from anybody till Monday. But on Sunday afternoon, the person dealing with scheduling called me and told me that they wanna go at it. Everything kinda lined up for their scheduling and asked me if it would be okay for them to come out tomorrow. So they came out on Monday afternoon. Before I got here by 2:00, they were here working on it.I've also done a claim through American Home Shield recent... read more
I told Home Shield I had some drainage problems. And then, when The Lindsay Company called and said they would come out and fix one, I said, “No. I’ve got three.” Then I had to call back with Home Shield. That took three days, but that was my fault. The guy from The Lindsay Company came in and he was professional. He wore a mask. He had everything he needed. He didn't have to make four or five runs in or out. He knew what he was fixing and he got it all fixed. Everything is good. I had dental floss and stuff like that in my ... read more
My AC unit had two different things going wrong with it. First, the fan motor came loose, and then all the Freon leaked out. UA Heating and Cooling came out. The first time, something just had to be tightened back up. The second time, the tech added four pounds of Freon. Filing my claim with American Home Shield was very easy. I prefer speaking to somebody because I don't want to take anybody away from a job. Most of the time, everybody's perfect. My experience was nice and easy.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,004 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.