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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am happy that I have American Home Shield because it has saved me a lot of money. Recently, National Lock & Key came out and changed the two locks on my front door and a lock on my garage door. The guy put the lock on and the lock still wouldn't lock. He said the lock was messed up altogether. He couldn't just take that little lock thing out and put their lock thing in because he said it still wouldn't lock for whatever reason. At first he went and bought a lock but it was not what I had. I needed to have the same kinda lo... read more
My AC claim to American Home Shield went well. Trademasters came out. The guy was in the neighborhood and he got a service call. So he came the next day and he was able to resolve the issue. This particular time, the fan motor had went out. He had the part that was needed. He also had a mask and everything. So far, American Home Shield's been pretty good. The last thing that we had before the AC claim was our washer. We were having several issues with it, and it turned out that the washer tub was cracked. So they ended up or... read more
A pipe had corroded inside and started to leak at a joint. Water and Drainworks came out and the tech fixed the issue. It's been great with Home Shield. It's all been very responsive and appropriate.
My AC wasn't running and I submitted a claim to American Home Shield online. Their site was user-friendly and they sent RNG Mechanical to handle my issue. Though some of the techs AHS has are very bad, the ones from RNG were very good. My AC has been functioning okay since they came and I'm very satisfied with the service I've received. This was a seamless claim with American Home Shield which is a first for me.
You're able to give them enough information on the website. The website is fine. But it's better for you as a customer to speak with somebody instead of trying to do the claim online because there’s not every option available to you there on the website that you really need to get your point across. You really need to speak with somebody in some cases. When I had a toilet issue, the gentleman who came was very, very helpful. I was working when he came so I wasn't at home but when I spoke with him prior to him coming to my ho... read more
American Home Shield has been good. My problem was getting them to answer the phone. Sometimes, I’m on the phone waiting for 45 minutes. I lay it down and keep it on speaker. I had a recent claim on a plumbing issue. The first rep that I spoke with lied to me. He took my name and number down and said he was gonna call me back, but he didn’t. So, the next day, I called back and I got somebody and that person helped me out. K & S Plumbing Services came out, and the service was good.
The air conditioner was boring fuses and shutting down the whole system. When the guy from A-US Air Conditioning of Texas arrived, I told him exactly what was happening. He diagnosed the issue and told me what he was gonna do and that seemed to be working so far. I was happy with it. They did a quick response and the fix worked.
Direct Appliance Service did wonderful. They came to work on my refrigerator that died. I called the phone number on the brochure on the front of it that I keep every year that American Home Shield sends out that says what’s covered. I spoke to an actual representative, but it took like an hour and a half of holding one night. I think everything takes longer these days with COVID. They told me the contractor would probably call on the weekend. But they were closed on the weekend, so they didn’t call till Monday. The guy that... read more
The AC units are on one side of the house and the master bedroom wasn't getting enough push of air. Lane Services came out quick after I requested for service with Home Shield online. The tech corrected the situation as best he could and explained it to us very well. He told us to slowly close and not close completely the vents downstairs to get more air push through the back bedroom.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,449 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.